Senior Support Software Engineer

Senior Support Software Engineer

USA Wilmington, MA - HQ

Time type:
Full time

We are looking for a proactive Advanced Software Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to develop, integrate, deploy, and troubleshoot the software that runs our automation systems in production — coordinating across Engineering, Dev Ops, QA, and Operations to deliver stable, high-quality production environments.

The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers — bridging Engineering and Operations to take every release from build to a reliable, high-performing go‑live.

• Coordinate cross‑functional release readiness and deployment execution with Engineering, Dev Ops, QA, Operations, and site teams.
• Contribute to supply chain automation improvements through software development, system integration, and deployment automation.
• Support and enhance CI/CD pipelines, Kubernetes‑based deployments, infrastructure automation, and production release activities.
• Troubleshoot complex technical issues across applications, integrations, infrastructure, databases, and distributed systems.
• Develop automation, tools, runbooks, and repeatable processes that reduce manual effort and improve operational reliability.
• Partner with internal and external stakeholders to ensure stable delivery, timely issue resolution, and successful customer outcomes.
• Participate in weekend on‑call support and travel approximately 10–20% for deployment activities, site readiness, customer environments, and critical release events.

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.
• Minimum of 5 years of software engineering experience with hands‑on development, automation, integration, and production support responsibilities.
• Required technical skills:
  Kubernetes, Linux, CI/CD, Dev Ops, deployment automation, scripting, APIs, databases, and system integration.
• Preferred technical skills:
  Docker, Python, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.
• Experience in supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.
• Core competencies:
  
  proactive ownership, technical problem solving, cross‑team coordination, communication, documentation, and production urgency.

• Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi‑weekly basis.

The base range for this position in the posted location is $ - $. Base pay offered may vary depending on job‑related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401(k), PTO and/or other benefits.