Support Software Engineer

Who we are

With its A.I.

-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

We are looking for a proactive Senior Software Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to lead the development, integration, and deployment of reliable software across our automation systems — driving release readiness, mentoring engineers, and partnering daily with Engineering, Operations, and customer-facing teams to deliver stable, high-quality production environments.

The T3 Deployment team is part of Symbotic’s Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers — bridging Engineering and Operations to take every release from build to a reliable, high‑performing go‑live.

• Lead cross-functional release readiness and deployment execution with Engineering, Dev Ops, QA, Operations, and site teams.
• Drive supply chain automation improvements through software development, system integration, and deployment automation at scale.
• Architect and support CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.
• Troubleshoot the most complex technical issues across applications, integrations, infrastructure, databases, and distributed systems.
• Develop automation, tools, runbooks, and repeatable processes that reduce manual effort and improve operational reliability.
• Mentor and provide technical guidance to less‑senior engineers, and partner with internal and external stakeholders for stable delivery and successful customer outcomes.
• Travel approximately 10–20% for deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off‑hours as needed.

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.
• Minimum of 8 years of software engineering experience with hands‑on development, automation, integration, and production support responsibilities.
• Required technical skills:
  Kubernetes, Linux, CI/CD, Dev Ops, deployment automation, Power Shell scripting, APIs, databases, and system integration.
• Preferred technical skills:
  Docker, Python, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.
• Strong experience in supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.
• Core competencies:
  
  proactive ownership, technical problem solving, cross-team coordination, communication, documentation, and production urgency.

Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi‑weekly basis.

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next‑gen technology,…