Assistant Director of Student Accounts

Posting Details

Benefits of Working at UNCW

At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers.

Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life-creating a workplace where you can thrive both personally and professionally.

As a member of the Seahawk community, you'll benefit from a culture that values well-being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well-being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.

Hiring Range Determined based on qualifications and/or experience. Working Title Assistant Director of Student Accounts External Link to Posting (Use the "Apply for this Job" box below). Vacancy Number E1587 Position Number 1732 Location of Workplace Main UNCW Campus Home Department Student Accounts/Cashiers - 35101 Division Business Affairs - 35 Division Brief Summary of Work for this Position

The Assistant Director of Student Accounts provides strategic and operational leadership for the University's student billing, accounts receivable, third-party billing, tuition waiver administration, payment plans, refund operations, and specialized student financial programs. Reporting to the Director of Student Accounts and University Cashiers, this position is responsible for directing complex student financial operations, supervising professional staff, ensuring compliance with federal, state, UNC System, and University regulations, and maintaining the integrity of student financial records and institutional receivables.

The Assistant Director serves as the department's senior operational authority for student billing, tuition assessment, third-party billing, military education benefits, payment plan administration, tuition waivers, and student account administration. The position independently administers multiple financial programs requiring advanced accounting knowledge, interpretation of federal and state regulations, financial analysis, and sound professional judgment.

The position supervises the Billing, Refunding, and Third-Party Billing teams while establishing operational priorities, monitoring performance, strengthening internal controls, developing policies and procedures, and leading continuous process improvement initiatives. The Assistant Director collaborates extensively with Financial Aid, the Registrar, Information Technology Services, Enrollment Management, Human Resources, General Accounting, academic departments, and external agencies to ensure accurate billing, regulatory compliance, operational efficiency, and exceptional customer service.

As a member of the Student Accounts and University Cashiers leadership team, the Assistant Director provides strategic guidance to the Director regarding operational effectiveness, regulatory compliance, financial risk, organizational planning, and continuous improvement that supports the University's financial stewardship and student success.

Minimum Education and Experience Requirements

Masters degree with 5+ years of relevant experience or a Bachelors degree with at least 1 year of supervisory experience and 6+ years of relevant experience .

Preferred Education, Knowledge, Skills & Experience

* Bachelor's or Master's degree in Accounting, Business Administration, Finance, or a closely related field.

* Five or more years of progressively responsible experience in accounting, accounts receivable, student financial services, or higher education financial operations.

* Three or more years of supervisory or management experience leading professional staff.

* Experience administering complex student billing, accounts receivable, payment plans, third-party billing, tuition waivers, and financial operations.

* Working knowledge of generally accepted accounting principles (GAAP), internal controls, and financial reporting.

* Experience with enterprise financial systems including Banner, Touch Net, SSRS, Ocelot, and related ERP applications.

* Knowledge of federal and state regulations governing student billing, military education benefits, financial aid, tuition waivers, FERPA, GLBA, PCI DSS, Red Flags Rule, and Department of Education requirements.

* Strong analytical and problem-solving skills with the ability to interpret complex regulations, evaluate…