Administrative Specialist - Processing Assistant IV

Position: Administrative Specialist I - Processing Assistant IV
** Agency
* * Dept of Health and Human Services
** Division
* * EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD
** Job Classification Title
** Administrative Specialist I (S)
** Position Number
**** Grade
* * NC08

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
** Description of Work
** This Processing Assistant position is a clerical/support third-party position which supports service delivery for transition students with a variety of disabilities in the Gaston County Schools. This is the clerical support position for 2 Rehabilitation Counselors. This is one of 4 third-party positions with Gaston County Schools, and it needs to be filled in order for VR to meet its agreed upon responsibilities as identified in the Cooperative Agreement with the Gaston County School System.
Job responsibilities include the following:

• Greeting visitors and callers courteously and professionally, to include contact with staff, vendors,   other departments and the public   
• Using a multi-line phone system to answer and route calls to appropriate staff members  
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing   processes for assigned staff  
• Receiving applications from clients, along with requesting and obtaining medical/treatment   records  
• Documenting client information, interactions, and services into the case management system   throughout the rehabilitation process  
• Utilizing office equipment and other relevant technology (software and systems) to meet office   needs
** Knowledge

Skills and Abilities

/Management Preferences**##
** Salary Range: $39,244 -$68,679**##
** Recruitment Range: $37,782-$ - $46,000
*** Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.
** The following Management Preferences are not required, but applicants that possess these skills are preferred.
* • Knowledge of and/or experience working with persons with disabilities
• Experience providing effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in and fast-paced environments
• Experience performing routine administrative and office support functions such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail
• Knowledge of and/or experience with case management systems
• Knowledge of or experience working within a team setting
* Position is funded in part through federal funds.
* Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours
*** Posting closes at 11:59 p.m. the night before the end date
** About Division of Employment and Independence for People with Disabilities (EIPD):
** The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide.  To learn more about EIPD: .
** Compensation and Benefits:
** The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
** Supplemental Contact Information**:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists…