Intake and Client Care Coordinator

At Osborn Injury Lawyers, we believe exceptional legal service starts with exceptional client care. Our team is dedicated to guiding clients through challenging times with professionalism, compassion, and respect. From the first phone call to the last handshake, we strive to make every interaction reassuring and ensure our clients feel completely supported throughout their case.

Position Overview:

We’re seeking an Intake/Client Care Coordinator who can balance professionalism with a personal touch. This role is the front line of our firm - welcoming clients, managing our intake pipeline, and ensuring our office runs smoothly. The right candidate will be both organized and approachable, making clients feel valued while supporting our legal team’s day-to-day needs.

Key Responsibilities:

• Manage new client intake and engagement
• Greet clients and visitors warmly, creating a welcoming and professional first impression
• Answer and route phone calls and emails promptly with empathy and clarity
• Schedule and conduct routine check-ins with clients throughout the life of the case
• Guide new clients through intake paperwork and explain next steps
• Maintain an organized and inviting office space
• Assist with administrative tasks including scanning, filing, and managing client documents
• Handle incoming and outgoing mail and deliveries
• Collaborate with our legal team to ensure seamless client care and office operations

Qualifications:

• Previous experience in a receptionist, administrative, or client service role (law firm experience preferred but not required).
• Excellent verbal and written communication skills.
• Friendly, professional demeanor with strong interpersonal skills.
• Highly organized with the ability to multitask effectively.
• Proficient in Microsoft Office Suite (Word, Outlook, Excel) and open to learning new systems.
• High school diploma required, additional education or training a plus.

What We Offer

• Competitive pay based on experience
• Paid time off and holidays
• Health insurance
• Vision insurance
• Life insurance/STD & LTD coverage
• Monthly allowance for additional specialty insurance coverage if desired