Temp Control Associate; Multi-Positions

University Information

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities:
High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education. UNCW has been part of the University of North Carolina System since 1969.

Physical Plant - 35210

Temp Work Control Associate (Multi-Positions)

Office Support III

Clerical & Office Support

Nonexempt

The Work Control Associate will partner closely with trade shops, project managers, and campus stakeholders to ensure maintenance work is effectively planned, prioritized, and executed. Drive continuous improvement in assets management, work tracking, and delivery services.

Coordinate day-to-day operations by planning and organizing activities, communicating program policies and procedures, and fostering positive working relationships with both internal teams and external university constituents.

This role is utilizes planning expertise, attention to detail, and a collaborative approach to make a real impact.

Responsibilities include:

• Monitor incoming phone calls and walk-in requests.
• Receive, prioritize and process work requests in AiM- our Facilities Work Management Program- to ensure timely response and service delivery.
• Conduct thorough intake reviews of customer requests to verify accuracy, completeness, and sufficient detail, ensuring efficient work order creation and execution.
• Manage the full lifecycle of work orders, including creation, assignment, tracking, updates, and closure within AiM.
• Coordinate with customers, technicians, and stakeholders to facilitate effective communication and timely resolution of work requests.
• Serve as liaison between the university and contracted service providers, coordinating communication, scheduling, and service delivery to ensure compliance with contractual obligations and institutional standards.
• Manage the end-to-end overtime request process through SharePoint and AiM, reviewing submissions for accuracy and compliance with established procedures.
• Demonstrate strong interpersonal and communication skills when interacting with supervisors, coworkers, customers, and the public; accurately interpret and follow verbal and written instructions to ensure work assignments and operational effectiveness.
• Review daily reports.
• Other duties as assigned.

This position has been designated as mandatory personnel for the University and may be required to report to work during adverse weather conditions even though the University may be operating on an alternate schedule. This position may assist in the removal of snow, ice or debris, as required.

As a guide, minimum requirements are generally: graduation from high school, two years related experience, and demonstrated ability with generally accepted office software programs. Work may require knowledge of UNCW policies and procedures or the ability apply policies and procedures to the work to be performed in the department.

• Exceptional written and verbal communication and organizational skills required
• Microsoft Office, web and database experience a must
• Must possess the ability to analyze and interpret customer requests and descriptions of work completed
• Must demonstrate excellent customer service abilities

Valid NC Driver's License or…