Documentation and Systems Coordinator

Documentation & Systems Coordinator Strategy, Analytics & Transformation

Reports To: Service Titan Systems Administration Manager
Department: Strategy, Analytics & Transformation
Team: Individual Contributor
Location: Remote

At NearU Services, we are transforming the home services industry through people, process, technology, and continuous improvement
.

As we continue to grow across multiple brands and locations, our ability to scale successfully depends on more than great people and great technology. It requires consistent processes, clear standards, reliable systems, and the ability to turn what we learn in the field into repeatable ways of working.

That is where this role comes in.

The Documentation & Systems Coordinator plays an important role in helping NearU turn operational improvements into sustainable, repeatable practices.

Our Transformation team develops and tests workflows, standards, and processes across the business. Once those processes are proven in the field, they need to be captured, organized, maintained, and accessible so that teams across NearU can consistently operate from the same playbook.

This role makes that possible.

You will own the day-to-day coordination and maintenance of our SOP and process documentation environment while providing administrative and systems support to the Service Titan Systems Administration Manager.

You will work across Transformation, Training & Implementation, Service Titan Systems Administration, field operations, and corporate teams to ensure that what we build does not get lost in an email, shared drive, or conversation—it becomes a clear, accessible, and current standard that the organization can use.

This is an ideal role for someone who enjoys bringing structure to complexity, keeping systems organized, following details through to completion, and working with people across an organization to make things run better.

You will ensure that processes developed and tested by the Transformation team are captured and formally documented.

• Collect new and updated SOPs from Transformation team members, process owners, field leaders, and other stakeholders.
• Track documentation from initial development through approval, publication, revision, and retirement.
• Follow up with process owners when documentation is incomplete, missing, or overdue.
• Ensure approved SOPs are captured from multiple sources, including shared drives, email, project work, and direct stakeholder handoffs.
• Apply established naming, formatting, filing, and version-control standards consistently.
• Maintain visibility into outstanding documentation requirements and proactively drive them to completion.

You will help create and maintain a documentation environment where employees can quickly find the information they need.

• Maintain the central SOP repository and organizational structure.
• Ensure documents are clearly named, categorized, dated, and version controlled.
• Conduct periodic audits to identify missing, outdated, duplicate, or incorrectly filed documentation.
• Coordinate updates when processes change.
• Retire obsolete versions while preserving appropriate historical records.
• Maintain documentation integrity so the repository consistently reflects the current operating standard.
• Develop and maintain tracking tools that provide visibility into SOP completeness and currency.

You will provide day-to-day coordination and administrative support to the Service Titan Systems Administration Manager
, helping keep systems-related activities organized and moving forward.

Responsibilities may include:

• Coordinating meetings, schedules, communications,…