Automotive Service Assistant

Stevenson-Hendrick Honda Wilmington

Location:

6720 Market Street, Wilmington, North Carolina 28405

Build your career with Hendrick Automotive Group, one of the largest, most successful privately held automotive companies in the U.S. with over 100 car dealerships and an outstanding NASCAR Champion racing team! We are looking for quality teammates who are eager to learn new skills and seek opportunities for growth within a rewarding business industry!

• As a Service Assistant
  , you will be at the forefront of our customer service operations. This role is highly interactive by greeting guests upon arrival in the service drive and making them feel welcomed! You will be transporting vehicles to/from the service areas and may assist the Service Advisors in identifying and documenting auto service, maintenance, and repairs for customer vehicles.

• Full Time, 5-days per week, rotating morning/afternoon shifts between 6:30am-3:30pm, rotating Saturdays. Pay Range: $18.50 per hour.

• Paid Medical - NO COST Employee Healthcare and Prescription Plan

• The Best Dealership Facilities in the Area

• 401(k) with Company Match

• Largest privately owned auto group in the country, GREAT career growth potential

• Generous paid time off/vacation and sick days

• Basic Life Insurance

• NO COST Employee Assistance Program

• Employee Discounts

• 100% Paid Factory Training

• Comprehensive employee recognition/rewards programs

• Hendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For Award

• Successful Team approach with Doing Business the Right Way Focus

• Greets customers in the service drive area and assists them with the process of checking vehicle in for service.

• Assists Service Advisor by working with customer and technician to identify required maintenance.

• May advise customers on necessary and recommended services.

• May offer additional services and repairs to customers.

• Assists with moving vehicles.

• Assists customers with reviewing documentation, processing payment, and returning keys for completed services.

• Schedules appointments with customer.

• Maintains CSI at or above Company standards.

• Maintains an organized, clean and safe work area.

• Participates in required training.

• Records all hours worked accurately in company timekeeping system.

• Follows Safeguards rules and regulations.

• Demonstrates the Company’s Core Values.

• Complies with Company policies and procedures.

• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

• GED
• √ High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

• Accounting
• √ Automotive
• Business
• Human Resources
• Information Technology

• √ up to 3 years
• 3-5 years
• 5+ years

• √ Valid Driver’s License
• Automobile Salesperson License

Previous experience in automotive or customer service industries desired. Basic knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.