VP of Rentals

Casago Coastal North Carolina is a locally led, locally operated vacation rental management group serving four of the most beloved stretches of the North Carolina coastline through our family of brands:
Hatteras Realty (Hatteras Island and the southern Outer Banks), Atlantic Beach Realty (the Crystal Coast), Carolina Coast Retreats (the Cape Fear region, including Wilmington and Topsail), and Carolina Breeze Vacations (the Brunswick Islands).

We are led by a team with decades of combined experience investing in, growing, and operating successful vacation rental management companies — and that experience is paired with on-the-ground local managers who live in the markets they serve. The people making decisions about a homeowner's property or a guest's stay are part of the same community, with the authority to act in real time.

We believe vacation rental management is a relationship business, and relationships are built locally.

For homeowners, we are an advocate first — focused on protecting the home, maximizing income, and delivering transparent, real-time reporting. For guests, we deliver professionally cleaned, fully equipped homes backed by reliable local support from check-in to check-out.

As part of the Casago network, North America's largest specialized vacation rental manager, our local teams are backed by enterprise technology, distribution across 25+ leading channels including Vrbo, Airbnb, and  , and the operational resources of a national platform — while the strategy, service, and relationships remain ours, built locally for the long term.

Casago Coastal North Carolina is seeking a VP of Rentals to lead and scale rental performance across a growing, multi-market portfolio.

This is a high-impact, hands-on leadership role responsible for driving results across homeowner relationships, rental operations, and service delivery. You will partner directly with ownership and General Managers to bring structure, accountability, and consistency to the rentals function - while ensuring teams are aligned, supported, and performing at a high level.

Success in this role requires someone who moves quickly, takes initiative, and thrives in a fast-paced, evolving environment. You will be responsible for building and refining systems that improve efficiency, elevate the homeowner and guest experience, and enable the organization to scale with confidence.

You’ll operate across multiple coastal markets, stepping in where needed to solve problems, remove friction, and keep operations moving forward. This role is ideal for a leader who combines strong relationship instincts with operational discipline, and who takes pride in turning complexity into clarity.

Serve as the primary point of contact for key homeowners, ownership, and internal teams

Build and maintain strong homeowner relationships, proactively managing expectations, revenue goals, and satisfaction

Address and resolve homeowner concerns quickly and effectively, ensuring trust and retention

Communicate consistently and transparently with stakeholders across all markets

Partner with General Managers to drive consistency and accountability across the full rental lifecycle

Oversee onboarding of new homeowners, ensuring a seamless transition into management

Ensure alignment and performance across reservations, guest services, and frontline teams

Collaborate with the VP of Operations to maintain service quality across housekeeping, maintenance, and vendor performance

Develop and implement standardized processes that bring structure and clarity to rental operations

Utilize company systems and data to identify trends,…