Account Manager

Position Title: Account Manager

Employment Type: Full-Time (40 hours/week)

Work Location: Columbus, Ohio - Hybrid

Work Hours: Monday to Friday, standard business hours aligned with assigned client needs; must be available during DSIG core business hours and flexible for client deadlines, interviews, and other time-sensitive needs.

The DSIG Account Manager supports the day-to-day management of assigned client staffing accounts, including requisition management, recruiting coordination, candidate quality control and submission, consultant relationship management, onboarding, client administration, and account growth support. The position works closely with DSIG Senior Management, experienced Account Managers, Recruiting, Human Resources, Contracts, and Accounting to ensure client requirements are addressed accurately, professionally, and on time.

As experience is gained, the Account Manager will progressively assume greater responsibility for assigned accounts and client relationships.

• Be available and responsive during core business hours, with flexibility for client deadlines, interviews, escalations, and other after-hours needs.
• Maintain a professional demeanor in all interactions, including video or in-person meetings with clients, staff, candidates, consultants, and business partners.
• Utilize collaboration and communication tools such as Microsoft Teams, Zoom, email, and instant messaging to support effective hybrid and distributed operations.
• Manage multiple concurrent requisitions, client priorities, consultant matters, and deadlines while maintaining accurate records and timely follow-through.
• Identify and elevate account, candidate, consultant, compliance, or deadline risks to Senior Management before they affect client delivery.
• Submit regular status reports summarizing account activity, recruiting progress, issues, risks, and next steps.

• Support the day-to-day operational, staffing, and relationship activities for assigned DSIG client accounts, working closely with Senior Management and experienced Account Managers on account strategy, growth, escalations, and client satisfaction.
• Assist in serving as a day-to-day point of contact for assigned accounts and maintain timely, professional communication with client, MSP, VMS, and partner contacts.
• Monitor assigned client, MSP, VMS, procurement, and staffing portals for new requisitions, changes, interview requests, candidate status updates, extensions, and other account activity, and keep required account records current.
• Support the requisition lifecycle from receipt through closure, including requirement review, recruiting kickoff, submission planning, interview coordination, status follow-up, selection, onboarding, and disposition.
• Leverage internal tools such as Oorwin to create, update, and accurately track job requisitions, candidate submissions, interview activity, placement status, open actions, and upcoming deadlines.
• Track client-specific submission rules, approval steps, work orders, purchase orders, assignment extensions, and related account documentation when applicable, escalating issues to Senior Management, Contracts, or Accounting as appropriate.
• Conduct monthly Microsoft Teams check-ins with assigned consultant staff to maintain engagement, obtain assignment feedback, and identify issues requiring follow-up.
• Support communication with assigned consultants regarding account-related questions, client feedback, assignment concerns, extensions, and other staffing matters, escalating to Human Resources, Senior Management, or an experienced Account Manager when appropriate.
• Coordinate and support the end-to-end onboarding process for consultants selected by clients, including extensions, assignment end dates, offboarding activities, and related account administration.
• Partner closely with DSIG Recruiting, Human Resources, Contracts, and Accounting teams to align staffing, compliance, onboarding, timekeeping, billing, and client requirements.
• Provide regular updates on candidate pipelines and participate in scheduled pipeline review, recruiting, and account strategy meetings.

• Work with Senior Managers to identify new staffing opportunities and priorities within assigned accounts.
• Interpret and assess technical job descriptions across multiple IT disciplines and industries to identify the experience, skills, certifications, location requirements, and other qualifications needed for successful…