Sr Q & T Specialist

Senior Quality and Training Specialist – Food and Nutrition Services

Economic Services Division of DCR

Please apply by: 9/23/2026

“Follow Your Calling, Find Your Career”

Salary Range: $60,000 to $71,682.50. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (Economic Services Division) administers Federal and State-Mandated Programs for eligible families. ESD administers programs including Food & Nutrition Services, Work First Family Assistance, Medicaid for Family & Children, Adult Medicaid.

Responsible for providing training, mentoring, and policy support to employees, reviewing work products to ensure quality, and keep record of employee and department performance. Training at this level is highly technical in nature. If selected for a panel interview, candidate will have to do a PowerPoint Presentation.

Please Note:

This will be an in-office position (telework not available). The selected candidate will work in a fast-paced environment and will support other Community Resource locations.

301 Billingsley Road

Charlotte, NC 28211

Oversees, coordinates, and conducts various training and quality assurance programs for an assigned area. This position, under general supervision, is responsible for the overall quality control reviews, technical assistance, and training programs within assigned area to include training development, supervising staff, and analyzing training budgets.

Assessment:
An assessment tool will be administered to all applicants whose experience, education, and skills are determined to be in alignment for this position. Only successful applicants will qualify to advance to the interview stage of the hiring process. Must be able to pass the Required Assessment at a score of 80% or higher. This assessment will be taken in-person following your application submittal.

If you earn a score of 80% or more, then you have passed the exam and will be notified later if you are selected for the position.

• Perform root-cause analyses and assessments at the organizational, team, and individual levels.
• Test services, analyze results and make recommendations for improvements.
• Ensure services meet specifications and understand and ensures regulatory compliance.
• Develop and implement processes and procedures to improve quality and ensure compliance with regulatory standards.
• Perform reviews of finished or in-process procedures, analyzes data, and identify trends in defects.
• Assess and report on the impact of process changes on quality.
• Develop assessment tools and data collection methods to identify service delivery/compliance problems, and participate in the alteration of systems as necessary.
• Assess the training needs of employees.
• Design and deliver both in-person and online training programs using research, subject matter experts, and organizational needs.
• Plan, implement, and evaluate training activities to ensure effectiveness and alignment with departmental goals.
• Develop and maintain training materials, including manuals, guides, handouts, and visual aids.
• Train staff on enrollment and eligibility…