Branch Customer Service & Sales Rep - Wilmington, NC; Military Cut-Off

Overview

Branch Customer Service Representative – The Auto Club Group (ACG) is seeking prospective Member Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

Company
: AAA The Auto Club Group (ACG). This is an in-office, full-time position located at an ACG branch facility. The role is non-exempt; duties are provided with hourly pay; benefits are available as part of the compensation package.

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.

• Generate leads, update members on travel and insurance specials, and provide travel information.

• Respond to customer inquiries and refer to senior staff or agent when appropriate.

• Provide cashiering services to members, including taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products; process remittance/depository transfers and balance cash drawer.

• Receive and resolve member/customer complaints and seek management assistance when appropriate.

• Provide administrative support to the travel and/or insurance sales staff during peak periods.

• Conduct outbound promotional calls for insurance and/or travel products.

• Other duties as assigned.

Required Qualifications

• High School Diploma or equivalent

Work Experience

• Working in a customer-focused environment

• Providing customer-focused service and timely solutions to problems

• Microsoft Office applications

• Taking personal responsibility in seeking solutions to problems

• Multi-tasking and appropriately prioritizing tasks to meet office customer service goals

Successful candidates will possess

• Passion and enthusiasm for working with people

• Basic mathematical calculations to accurately perform monetary transactions

• Effective verbal and written communication

• Ability to work effectively in a team

• Professional demeanor and commitment to high-quality customer service

• Ability to work under pressure in a high-volume, fast-paced environment

• Willingness to work irregular hours including holidays and weekends (may include community events)

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50
, based on experience, with additional incentives and an annual bonus potential based on performance.

• Medical, dental and vision benefits

• 401k Match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance and professional certification reimbursement programs

• AAA Membership

• Discounts, perks, and rewards and more

This is an in-office position. Employees service ACG members in-person and are based on site in an ACG branch facility.

EEO and Company Information

The Auto Club Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. All applicants offered employment will be required to consent to a background and drug screen as required by the position.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands.

To learn more about AAA The Auto Club Group, visit