Customer Service Operations Manager; Hybrid

Mosquito & Pest Authority is seeking a highly organized Customer Service Operations Manager (Hybrid) to support customer service, sales coordination, and day-to-day office operations for our Wilmington, NC market.

This role is ideal for someone who enjoys working cross-functionally with a team, balancing customer care with operational responsibility, and staying hands-on in a fast-paced environment.

• Support and coordinate customer service operations for the Wilmington location
• Handle routing, scheduling, and daily logistics
• Manage accounts receivable, invoicing, and billing accuracy
• Assist with upselling new and existing customers on pest control services
• Coordinate local marketing initiatives and attend community events as needed
• Monitor customer feedback and help implement service improvements
• Respond to customer inquiries via phone, email, and text
• Assist with HR and administrative tasks as assigned

• Hybrid work environment (local presence required)
• Paid training and structured onboarding
• Competitive salary (listed in posting)
• Retirement plans and work/life balance focus
• Supportive, collaborative team culture

Mosquito & Pest Authority is part of Main Line Brands, a growing organization recognized as a leader in the home services industry.

• Must live in or near Wilmington, NC
• Customer service experience with a sales-focused mindset
• Strong organization, attention to detail, and time management
• Confident communicator (phone, email, text)
• Professional communicator with a customer-first approach
• Ability to multitask and stay calm under pressure
• Experience with routing, scheduling, or logistics is a plus