Member Service Representative, Teller

• build member relationships through quality service experiences
• answer member questions in a knowledgeable, professional manner
• perform a variety of cash handling transactions
• maintain appropriate knowledge of core systems and CCU’s products and services
• present and explain beneficial products to members and assist in meeting their financial needs
• utilize solid cash handling skills and procedural knowledge to effectively perform a variety of paying and receiving functions
• answer questions and resolve problems for members by leveraging effective listening and quality service skills
• perform file maintenance and account changes
• balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
• assumes responsibility for other projects or duties as required or assigned

• An Associate degree or other form of secondary education is preferred, commensurate work experience will also be considered
• A high school diploma or GED is required
• Prior Teller or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate
• The ability to read and comprehend moderate to advanced instructions and correspondence
• The ability to write moderate to advanced correspondence within professional etiquette standards
• The ability to effectively present information in one-on-one and group situations

Demonstrates strong cash handling skills and the ability to build member relationships through quality service experiences. Proficient in presenting financial products and resolving member inquiries effectively.

• Cash Handling Skills
• Customer Service Experience
• Effective Listening
• Problem Resolution
• Presentation Skills

• Cash Handling
• File Maintenance
• Account Changes
• Transaction Balancing
• Financial Product Knowledge

• Effective Listening
• Professional Communication
• Problem Solving

• High School Diploma
• GED

• Member Relationships
• Quality Service
• Financial Needs
• Customer Interaction

• Core Systems Knowledge