Shop Operations Coordinator

About the job Shop Operations Coordinator

National Speed is hiring a highly organized, customer-focused team member to support shop operations and ensure every project moves through our system efficiently and professionally.

This is not a typical front desk role.

You will serve as a communication extension of the General Manager – managing inbound calls, handling customer interactions, and helping coordinate and execute smaller projects from start to finish. Your role is to keep things moving, reduce friction, and help protect the focus of the leadership team by executing direction quickly and accurately.

You'll be working in a fast-paced, high-performance environment surrounded by serious builds and customers from across the country who trust us with their vehicles. We take pride in what we do, and that shows in both the quality of our work and the experience we deliver.

We're looking for someone who takes ownership of their role, follows through, and takes pride in keeping things running smoothly.

• Answer inbound phone calls and handle each according to our defined processes
• Greet walk-ins and provide quick tours
• Monitor social media comments and messages on a scheduled basis, and respond using predefined guidelines
• Escalate to the GM when needed based on defined criteria

• Make appointment reminder calls and confirm upcoming projects
• Ensure customers are informed and prepared for their visit
• Reduce no-shows and scheduling gaps

You will manage smaller jobs (such as tune-only projects) from start to finish under the direction of the General Manager, including:

• Customer check-in
• Coordinating vehicle handoff to the technician/tuner
• Managing communication during the visit
• Collecting payment
• Delivering the vehicle back to the customer
• Escalate to the GM if anything falls outside the normal process or customer expectations

• Keep the showroom and customer lounge clean and presentable
• Ensure every customer interaction reflects the standards and quality of our brand

• Contact customers 90–120 days after project completion (list provided weekly)
• Check in on satisfaction and identify additional needs
• Capture and log any new opportunities generated

• Help keep jobs moving by preventing communication gaps
• Actively identify and resolve small bottlenecks before they become problems
• Protect leadership focus by handling interruptions and filtering communication appropriately
• Take ownership of identifying stalled or delayed items and proactively move them forward

• Highly organized and detail-oriented
• Able to follow structured processes and operate confidently within them
• Proactive mindset – you don't wait for things to break before acting
• Comfortable in a fast-paced, high-accountability environment
• Genuine interest in high-performance vehicles (this matters more than you think)
• $20/hr with expected 40–50 hours per week (Monday–Friday)
• Daily company-paid lunch ($20/day via Door Dash)