Account Executive; Remote: North Carolina)

Account Executive (Remote: North Carolina)

North Carolina, USA

Account Executive (Remote: North Carolina)

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2

Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Kentucky, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

The Account Executive is a highly motivated, dynamic, service-oriented individual responsible for building and maintaining strong professional relationships with Vitu clients. The Account Executive will provide training, consultation, and support on all state regulations and practices related to vehicle titling and registration. The AE is the face of Vitu and the voice of the customer.

This role supports clients throughout North Carolina
.

Building customer relationships:

This includes Principals, GMs, GSMs, Finance, Corp Controllers, Title Clerks in dealerships

Act as client advocate for all products and services

Deliver the highest level of customer service (white glove) to the dealer:

Prompt response to phone calls and emails

Problem resolution and troubleshooting

Being proactive in identifying and communicating needs

Arriving on time for scheduled appointments

Appropriate escalation and reporting of issues, including ownership and follow-up

Continual and follow-up training on an as-needed basis

Provide backup phone coverage during business hours and after-hours support on a rotational basis

Proactive reporting and issue analysis

Monthly review of volume

Regular review and action of all utilization dashboards

Ensure State compliance in all related areas

Managing Administrative duties as delegated by DMV

Excellent communication, retention, and training skills

Troubleshooting and problem-solving skills are a must

Strong writing skills, and attention to detail

Must be familiar with various DMS systems used by Vitu clients

A clean driving record and current State driver’s license is required

Knowledge of State regulations pertaining to registration processing

Experience with Chrome and Firefox configuration and settings

Able to use various PC programs including Microsoft Word, Excel, and Google Suite

Able to effectively communicate with high-level Executives

Able to work independently with limited supervision

Overall happy and positive attitude

Travel is required up to 150 miles, 4 - 5 days a week.

Account management in a business to business environment is preferred

The salary range for this position is: $55,000 - $70,000

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

This role includes a company-provided vehicle as part of the total rewards package, in accordance with company policy. This role may involve the use of a vehicle (company owned or leased) within the scope of employment.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation,…