Director of Training & Development

Who We Are

Our mission is simple but critical: to build pathways for adult learners to earn high-quality, workforce-aligned degrees and credentials from North Carolina’s public universities.

At Project Kitty Hawk, our work reflects our company values:

• Collaboration – We prioritize our partners’ success and reputation, aligning every initiative with their goals, reflecting their values, and enhancing their impact.
• Innovation – We innovate, not replicate. As creative problem solvers, we use data-driven insights to push boundaries, continuously improve our services, develop solutions, and redefine what it means to serve nontraditional learners.
• Empathy – We understand the unique challenges of nontraditional learners, and are committed to supporting them with empathy, respect, and solutions that fit their needs.
• Integrity – We operate with transparency and accountability in everything we do. We uphold honesty, take ownership of our work, and maintain the highest standards.
• Teamwork – We embody the collaboration we seek. We always strive to be dependable, supportive, and solutions-oriented teammates.

Together, we partner with universities in the University of North Carolina (UNC) System to produce innovative, flexible degree and credential programs in high-demand fields. Each PKH team member plays a vital role in advancing this mission and shaping the future of education for adult learners.

These values will enable us to realize PKH’s vision: to make North Carolina’s public universities the top choice for adult learners and to amplify the UNC System’s role as a national leader in higher education innovation, access, and student success. By joining our team, you have an opportunity to contribute to our achievement of that vision, in the process helping to create opportunities for thousands of learners to earn their success and move up the economic ladder.

At Project Kitty Hawk we hire talented people who are not only dedicated to our mission but share our belief that working together makes us stronger and more effective. In this organization you’ll find individuals with a range of interesting backgrounds and life stories; the true magic happens when those individuals come together to solve problems in service of a common goal.

The Director of Training & Development is a newly created role responsible for building PKH's learning infrastructure from the ground up. This is a hands‑on leadership position as the role will both architect the system and deliver the training. A defining feature of this role is a performance-driven learning philosophy: training is not complete  role is responsible for designing feedback loops that connect training to observable behavioral change, assess implementation fidelity, and use data to drive targeted reinforcement or remediation.

• Design and launch PKH's learning and development function, including governance model, delivery formats, and measurement framework
• Conduct learning needs assessments across Admissions, Student Services, CRM, and other relevant teams to establish a phased training roadmap
• Build and maintain a library of training content, assessments, and job aids in Canvas or alternative agreed-upon LMS
• In partnership with functional leaders, establish onboarding curricula for new admissions reps, student success coaches, and CRM users
• In partnership with functional leaders, support the development of a knowledge management system as partners and services expand.
• Define standards for training documentation, version control, and content lifecycle management

• Facilitate live virtual training sessions across functional teams
• Design and develop asynchronous learning content — including e‑learning modules, video walkthroughs, quick-reference guides, and scenario-based exercises
• Deliver Salesforce Education Cloud CRM training for admissions representatives and student success coaches, covering workflows, data entry standards, and reporting
• Partner with subject matter experts (Directors, senior staff) to develop technically accurate content aligned to PKH processes and partner institution nuances
• Create role‑specific learning paths…