Financial Aid Assistant

Please see Special Instructions for more details.

Recruitment Range

Recruitment Range $36,946 - $40,500

Recruitment Range Details

The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidate’s education, relevant experience, internal equity alignment, and departmental budgetary parameters.

Vacancy Number S02896

Position Title Administrative Associate

Competency Level Journey

This position is assigned to the Office of Scholarships and Financial Aid ( OSFA ) at the University of North Carolina Wilmington ( UNCW ). UNCW operates at a student capacity of about 18,000 and OSFA is expected to serve any of those students seeking financial aid assistance, any prospective students/families, as well as students who receive benefits that require coordination through the OSFA .

The OSFA currently serves approximately 70% of the student body. This includes federal and financial assistance, Veteran’s educational benefits, all tuition waivers, all scholarships, all institutional aid, and all non-institutional aid. Typical office contact is 35,000 calls and 13,500 visits.

• Management of funds exceeding $122 million
• Receiving and/or processing aid applications from approximately 25,000 students each year (this includes all admitted students- some do not matriculate)
• Monitoring records and procedures for compliance with applicable federal and state laws and regulations and NCAA athletics rules.
• Providing federal, state, and donor reports and providing general financial aid advising and counseling to current and prospective students and their families.
• Due to the national financial aid processing and delivery system, admission decision notification, and timing of orientation/billing, the heavier portions of the work are concentrated during March, April, June, July, and the first two weeks of each semester.

College Stdnt Engagement, Enrllmnt & Retent - 301 College

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.
The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities:
High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace Main UNCW Campus

The Financial Aid Assistant is a front-line Customer Service Team member within UNCW’s Financial Aid Office. This position assists prospective and current students with general financial aid questions.
Specific responsibilities and expectations of the job include, but are not limited to:

• Assisting guests at the front desk
• Providing accurate financial aid and UNCW information to currently enrolled and prospective students
• Transferring/routing calls and guests as appropriate
• Responding to emails from students, parents, colleagues, or others in the community
• Receiving/processing mail (including checks)
• Imaging documents to student’s files
• Providing support to management as required.

High school diploma or equivalency; or demonstrated possession of the competencies…