Field Service Engineer II Wilmington NC

Segra is searching for a qualified and experienced Field Service Engineer (Wilmington NC) to join us in a full‑time capacity.

The work arrangement for this role is in office onsite 5 days each week.

The Field Service Engineer is responsible for the day‑to‑day activities of the network, including but not limited to equipment installation & commissioning, circuit/node turn‑up & testing, customer premise equipment (Ethernet Network Interface Devices, Routers, Data Switches, premise Firewalls, IAD’s, Hosted phones, ONT’s, preventive maintenance, and testing/troubleshooting associated with transport infrastructure, switching infrastructure and IP/Data networks). Field Operations personnel will perform “on call” duties as required.

The FSE will interact with internal and external customers, service technicians, technical support personnel and other telecom professionals.

• Knowledge of Telecom equipment (ex.
  
  - Cisco, Ciena, etc.)
• Minimum of 2 years of experience with Telecom equipment

• Associate’s degree or technical field (industry related) preferred, and/or a combination of job‑related experience.
• Cisco and/or Ciena equipment experience preferred.
• AC/DC core fundamentals; good driving record;
  Office 365 suite.
• Understanding and use of engineering documents.
• Able to understand and operate advanced industry test sets, DS1‑100G, OTDR and fiber scopes.
• Knowledgeable and skilled with DC power to support tertiary power applications.
• Work independently with limited supervision.
• Assumes all routine tasks for major projects and is periodically called upon to make routine decisions.

Segra owns and operates a wide and dense fiber‑optic infrastructure footprint that provides state‑of‑the‑art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber‑enabled technologies, driven by our customer‑first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Legal, accidental, hospital indemnity, identity theft, pet insurance

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well‑being through programs supporting physical, mental, financial, and social wellness.

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor.

$23.42 - $29.30