Associate Loan Operations Specialist

About Live Oak Bank

Live Oak Bank is a digital bank that serves small business owners across the country. Our products help customers buy, build, and expand their businesses, and our high‑yield savings and CD products help them grow the money they earn.

The Associate Loan Operations Specialist safeguards the accuracy and integrity of our core data. By mastering Live Oak’s loan products, policies, and procedures and maintaining meticulous attention to detail, the specialist plays a pivotal role in protecting the bank’s financial information and enhancing client service.

• Develop an understanding of Live Oak’s loan products and procedures across all divisions of the bank.
• Efficiently manage inquiries and requests related to loan onboarding and servicing.
• Use sound judgment and innovation to uphold the integrity of the bank’s financial data by accurately maintaining loan records in the core system.
• Collaborate with bank personnel to maximize client service and mitigate potential risk to the bank through creative problem solving.
• Take ownership of primary responsibilities and pursue them with enthusiasm.
• Oversee and coordinate the onboarding of all new loans and leases to the core system with promptness and accuracy.
• Review and approve the allocation of funds at the time of loan funding and facilitate appropriate general ledger balancing entries for all closing costs and fees.
• Manage inquiries brought forth by loan personnel, legal counsel, and customers regarding payments, disbursements, payoffs, modifications, loan documents, and reconciliations.
• Effectively analyze and interpret complex loan documents while adhering to the parameters of the core system and established banking procedures.
• Manage daily data syncs between the loan core system and customer relationship management platforms.
• Direct all aspects of the loan and lease payoff process, including the preparation of payoff statements and allocation of funds received.
• Update core interest‑rate configurations through daily research and tracking of various published index values.
• Facilitate loan and lease related electronic funds transfer requests, including disbursements, payments, deposits, and refunds.
• Facilitate the internal transfer of funds through Live Oak Bank accounts per the servicing requirements for Renewable Energy, Government Contracting, Specialty Finance, and Agriculture loans.
• Analyze daily activity reports to identify and execute actionable changes in the core system.
• Manage the preparation and distribution of monthly loan and lease billing invoices.
• Update critical core data to align with approved loan modification documents.
• Collaborate with various other departments to complete reconciliations and troubleshoot discrepancies.
• Use sound judgement and seek assistance when necessary.
• Comply with Federal, State, and SBA regulations.
• Maintain a high standard of regulatory awareness, including BSA, AML, CIP, and OFAC.

• Bachelor’s Degree or equivalent experience.
• Excellent analytical, organizational, and time‑management skills.
• Preferred:
  Bank operations experience.
• Preferred:
  Loan processing experience.
• Preferred:
  Banking industry experience.

Base pay range: $19.77 – $32.12 per hour. Compensation may also include annual bonuses and long‑term incentives, subject to various metrics and company policy.

Paid sick leave is provided in accordance with state law for employees residing in Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.

For a detailed overview of our employee benefits, visit

Live Oak Bank is an affirmative action and equal opportunity employer. Minorities, Women, Veterans, and Individuals with Disabilities are encouraged to apply. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, or disability. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application or interview process should notify Human Resources  is the law.