Commercial Sales Associate III

Responsibilities

• Provides professional and efficient service to external and internal Customers
• Analyzes transaction structure
• Provides Customer service functions
• Provides administrative support to Relationship Managers
• Assists the Relationship Manager(s) in closing loans, including assisting to clear conditions of closing, aiding in the preparation of the closing packages an organizing the loan closing package
• Provides Financial Statement support, including uploading and tracking of statements
• Processes payments, advances, pay-downs, wires and line of credit adjustments
• Supports Relationship Team with reporting, loan activities, delinquencies, correspondence preparation and tracking in loan information
• Supports Relationship Managers with reporting, including pipeline, loan closing and the most complex loan input on the Bank loan origination platform
• Prepares correspondence and provides administrative support
• May act as the initial Customer service contact and may initiate and facilitate Customer research (depends on complexity and nature of issue) ensuring a comprehensive solution to the Customer is provided
• Processes Customer transactions as necessary
• Interacts with external Customers as needed
• Provides notary services as needed
• Processes more complex payments, advances, pay-downs, wires and line of credit adjustments
• Initiates and facilitates Customer research on complex issues
• Assists Relationship Team with clearing and management exceptions
• Serves as a resource for mentoring Commercial Sales Associates I & II
• Prepares correspondence under the direction and review of the Relationship Managers and Commercial leadership.
• Assists in the development and making recommendations of procedures and process flow
• May generate and distribute reports to the Relationship management team, including daily and monthly reporting
• Acts as the initial Customer service contact and may research more complex Customer requests or transactions
• Provides notary services for Customers as needed

• High school diploma or equivalent experience
• 3+ years related experience required
• Strong knowledge of commercial lending products, credit policy, loan documentation and administration requirements, and legal and regulatory guidelines
• Strong knowledge of commercial lending policy and procedures, including lending authority, loan structures, risk ratings, loan to value ratio and other related information
• Strong knowledge of commercial rate changes, billing processes, reading transaction histories, explaining late fees and interpreting the technical details of the loan system for Customers and Relationship Team
• Strong Customer service skills
• Analytical, problem solving and organizational skills
• Strong attention to detail, including ability to review large amounts of detailed documents for accuracy
• Excellent communication skills, both verbal and written
• PC skills required (Word, Excel, PowerPoint)
• Knowledge of Relationship Team systems and software
• Ability to multi-task along with strong attention to detail
• Ability to learn new tasks and systems at a fast rate