Associate Deposit Operations Specialist

What You’ll Do

• Maintain knowledge and understanding of bank policies and procedures.
• Process ACH transactions, ACH returns, and ACH files under NACHA rules and guidelines.
• Open collateral and bank-controlled accounts per lending relationship requirements.
• Maintain and update account holder information across multiple banking systems.
• Research and resolve deposit account and general ledger reconciliation differences.
• Monitor and review online deposit applications to ensure accurate documentation has been obtained.
• Address all exception items, including non-post, stop pays, and NSF transactions.
• Handle incoming and outgoing wire requests.
• Issue and maintain debit cards and handle debit card disputes.
• Adhere to all regulatory requirements and training.
• Organize, plan, and prioritize work.
• Apply knowledge of deposit products, services, rules, and regulations.
• Pay close attention to detail to ensure accuracy and minimize mistakes.
• Take steps to reduce adverse effects and mitigate risk.
• Communicate effectively and adapt communication style as needed.
• Demonstrate willingness to learn, accept feedback, improve, and adapt to change.
• Maintain a high standard of regulatory awareness, including BSA, AML, CIP, and OFAC.

• Bachelor’s degree or equivalent industry experience.

• Minimum of 2 years banking experience.
• Knowledge of banking regulations.

• Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified by a strong work ethic, adaptability and pride in your work.
• Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
• Respect: Treat everyone with courtesy, politeness, and kindness.
• Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
• Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more.

The base pay range for this position is $19.77 - $32.12 per hour. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by factors including travel, relevant work experience or skills and expertise.

We provide at least the statutory requirement of paid sick leave to employees in states that require employer-paid sick leave, including Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.

For a detailed overview of our employee benefits please visit:

Live Oak Bank is an affirmative action and equal opportunity employer. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify Human Resources.