Part-Time Consumer Banker ; Wilmington

Responsibilities

• Perform necessary functions to open accounts and perform maintenance.
• Run a teller drawer as deemed necessary by management.
• Support client engagement through active calling, conversations, and follow‑up.
• Engage in daily activities that align with the First Financial Bank Experience (FFB Experience). This includes but is not limited to:
• Partner with appropriate internal constituencies to bring the appropriate level of expertise to the client for service or solution related matters.
• Ensure client follow‑up calls are conducted within the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients in transacting business within the branch, drive‑thru, by phone, and email.
• Model the way for peers and coworkers aligned with First Financial’s mission and values.
• Adhere to all compliance and regulatory procedures.
• Function as the client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by attending site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals set by management by collaborating effectively with the team, the district, and lines of business to assist clients meet their financial needs.
• Provide digital assistance and service for clients establishing or needing support in utilizing the bank’s online offerings.
• Stay informed and up to date on all bank products, processes, and procedures, especially the most complex ones.

• 2‑3 years client service experience in a retail environment.
• 2‑3 years sales and service experience with a proven track record of achieving sales and service goals in a retail environment.
• High school diploma or general education degree (GED) is required.
• Associate’s degree and/or equivalent work experience in sales is preferred.
• Possesses strong sales skills.

• Associate’s degree and/or equivalent work experience in sales is preferred.

• Ability to serve a wide variety of client needs according to bank policy and procedures.

• None

• Occasionally lifts and carries up to 20 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks, and drives.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

• Client Conversation Workshop
• Transaction Processing & Regulatory Understanding
• Consumer Banking Certification:
  Business Management Tool
• Consumer Deposit Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification:
  Loan Application and Communication
• Consumer Lending Certification:
  Regulatory, Risk, Legal & Fraud

$18.00 - $20.67/hr