Field Service Analyst - NextGear Capital

Company Cox Automotive - USA Job Family Group Finance Job Profile Risk, Fraud & Credit Analyst I - NG Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes 100% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $55,600.00 - $83,400.00.

The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Next Gear Capital, a Cox Automotive company, is hiring a Field Service Analyst. The Field Service Analyst is responsible for conducting and delivering physical audits and results for Next Gear Capital’s Risk organization while supporting the client-facing Operations team members who manage Next Gear Capital’s portfolio of dealer accounts. This position requires a curious and composed professional who demonstrates the ability to deliver exceptional customer service while assessing the risk of a client’s business health by conducting physical and financial audits.

A strong ability to assess risk through the understanding of sales documentation, physical inventory audit results, and identifying concerning behaviors of the dealership staff. The Field Inventory Auditor I is responsible for delivering these results in written, visual, and sometimes verbal form to Operations, Risk, and Senior Leadership. They often interact with our clients to resolve outstanding audit items such as missing financial information, missing inventory.

*** Candidates must live within the assigned territory encompassing the Winston-Salem area, including Statesville, Mooresville, Salisbury, Concord, and surrounding counties. ***

Once on-site, quickly establish rapport with dealers in effort to achieve a comprehensive risk assessment. Assessment may require visits to multiple dealer locations, auctions, repair shops, etc. Investigate, observe, and document dealership processes and practices and identify risks. Inspect collateral through lot and title audits and determine dealers’ equity and business health for underwriting purposes. Verify inventory in market share conversion of $500,000+ to mitigate risk while growing the Next Gear Capital portfolio.

Present a summary of findings to the dealer and take appropriate next steps such as re-educating dealers on contract requirements, reviewing inventory trends, collecting payments, and obtaining additional documentation as needed. Assist Recovery team with repossessions by collecting the collateral keys from the dealer, securing the collateral inventory, arranging the transportation of collateral to auction, and monitoring daily funding receivables from the dealership.

Repo audit, location audit.

Establishes key priorities, focusing on significant problems/opportunities with the greatest risk. Ability to use independent judgement and decision making to assess a situation and make recommendations based on observations, collected information and deduction. Strong communication skills - able to verbally communicate information clearly, concisely, logically, and with confidence while actively listening by summarizing key points to clarify own understanding. Demonstrates ability to manage the details of multiple work activities concurrently within the time allocated to the work assigned.

Accomplishes goals through adequate preparation, organization, process workflow, timeline, and clear expectations. Easily able to establish rapport and trust among colleagues and…