Customer Service Representative, Urgent Care Clinic

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

The Urgent Care Customer Service Representative provides general clerical support and patient access support for an Urgent Care clinic by a range of tasks including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

• Maintains a neat and clean work environment. Prepares the clinic for opening; turns off and/or sets alarm system.
• Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
• Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.
• Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
• Obtains necessary demographic and insurance information in accordance with clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed.
• Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts.
• Collects due amounts, counts and balances patient case drawer at the beginning and end of each shift, and refers patient to billing office as needed.

• High school diploma or equivalent required.
• Minimum of 1 year prior experience in a medical office or health care setting.
• Medical Terminology training or work experience.

• Medical Terminology training or work experience.

Legal

Employer:

Pardee - UCC

Entity:
Pardee UNC Health Care

Organization Unit:
Urgent Care Brevard

Work Type:
Full Time

Standard Hours Per Week: 36.00

Work Assignment Type:
Onsite

Work Schedule:

Rotating

Location of Job: PARDPISGAH

Exempt From Overtime:
Exempt:
No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.