Patient Care Coordinator

Benefits

• Health insurance
• Paid time off
• Tuition assistance

Patient Care Coordinator Bodies in Balance Physical Therapy | Wilmington, NC

Are you highly organized, metrics-driven, and passionate about creating an exceptional patient experience?

Bodies in Balance Physical Therapy is seeking a Patient Care Coordinator who thrives in a fast-paced healthcare environment and takes ownership of results. This is not simply a front desk role — this position drives referral success, schedule optimization, and the patient’s first impression of care. If you love tracking performance, solving problems, and being part of a high-performing clinical team, we’d love to meet you.

Bodies in Balance is a PT-owned outpatient practice offering specialty services in orthopedics, vestibular/balance, concussion, Parkinson’s, pelvic health, oncology rehab, and lymphedema.

• Patient First
• Impactful Results
• Unequivocal Excellence
• Passionate Learning
• Teamwork Without Boundaries

• Manage incoming referrals and initiate patient contact promptly
• Educate patients clearly about services and first-visit expectations
• Remove scheduling barriers and problem-solve obstacles to care
• Ensure accurate data entry and documentation

• Track referral pipeline weekly
• Report on:
  • Referrals received
  • Referrals scheduled
  • Evaluation arrival rate
• Identify cancellation trends and recommend solutions
• Drive goals of:
  • 88%+ referral conversion rate
  • 92%+ evaluation arrival rate

• Strategically fill provider schedules
• Monitor Plan of Care dashboards to support patient adherence
• Assist with schedule adjustments when providers are out
• Collaborate across clinics to ensure smooth operations

• Develop working knowledge of PT/OT specialty services
• Understand basic insurance workflows
• Communicate consistently and professionally
• Participate in ongoing training and staff meetings

• 2+ years experience in healthcare scheduling, referral coordination, or medical front office preferred
• Strong attention to detail and organization
• Clear and professional communication skills (phone and in person)
• Comfortable tracking and reporting performance metrics
• Proactive problem-solver
• Adaptable with software systems and EMR platforms
• Team-oriented with a positive attitude

32–40 hours per week In-clinic role with potential remote coordination tasks

Competitive pay based on experience. Opportunities for growth and expanded responsibility.

• Supportive, positive team culture
• Quarterly appreciation events
• Professional development opportunities
• Mentorship and leadership support
• Work-life balance focus
• A meaningful role that directly impacts patient outcomes

If you are driven, detail-oriented, and passionate about helping patients access life-changing therapy, we encourage you to apply. Apply today and tell us why you would be a strong fit for this results-driven role.