Temporary Patient Services Rep II-Cardiology
Listed on 2026-02-19
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Healthcare
Healthcare Administration, Medical Receptionist
Nemours Cardiology in Wilmington, DE is seeking a Temporary PSR II to join our team.
Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.
Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely fashion. Also, ensure that all demographic and financial information is accurately verified in advance of the patient visit, and monitor the waiting room and work environment to ensure patient safety and high service levels.
Participate in Nemours programs for continuous quality, performance, and service improvement and work with department management to improve the services provided, through a team-based approach.
Essential Functions- Greet and communicate with each patient and family at the start of their outpatient visit and at each interaction using AIDET protocol (acknowledge-introduce-inform about duration-explain-thank). Accomplish tasks that are a part of the Nemours’ outpatient appointment business functions prior to and at the time of appointment check‑in, visit and check‑out. Duties may be specific to each outpatient location. All general duties include but are not limited to:
- Prepare for scheduled patient visits = 95%
- Schedule follow up appointments (utilizing iGuide to determine participation, if appropriate)
- communicate clinic status to families in the waiting area using the principles of AIDET
- contact manager with problem situations or when assessment is that service recovery is necessary.
- Schedule and cover the phones between check‑in and check‑out duties as necessary or determined by supervisor. This responsibility may include scheduling:
- incoming calls as an agent for automated call distribution (ACD) services
- Maintaining in‑basket regarding clerical functions from Online Scheduling, MyNemours and office communication.
- recalls
- clinic cancellations
- Minimum 1 - 3 years job related experience.
- High School diploma or equivalent
- Computer/typing skills required
Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state‑of‑the‑art children’s hospitals – Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary‑urgent‑and specialty care practices…
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