Business Office Manager - Commons At Brightmore

With Compassion
Liberty Senior Living is currently seeking an experienced BUSINESS OFFICE MANAGER
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Liberty Cares

• Due to the nature of the job, a high degree of confidentiality is required.
• Demonstrates leadership skills in the department with planning and scheduling concierge coverage.
• Responsible for hiring and supervision of the concierge staff when the community does not have a Concierge Services Manager.
• Prepares and delivers job performance evaluations for departmental employees in accordance with company policies and returns to the Executive Director.
• Initiates disciplinary action of departmental staff following established policies and procedures.
• Ensures proper documentation of all departmental staff performance issues.
• Provides the orientation and training of employees and overnight contract staff if applicable per facility policy and monitors ongoing performance.
• Assists in maintaining and updating job descriptions and employee records.
• Meets with all new residents and maintains communication as it pertains to financial needs of residents and collection efforts.
• Prepares monthly reports and performs required AR review and research accounts.
• Receives, documents, and accounts for all monies received.
• Performs all payroll functions per the guidelines of the Central Office Payroll Department with accuracy and timeliness to ensure that all employees are paid appropriately.
• Works with Central HR Office to ensure employee HR needs are communicated regarding new hire onboarding, payroll, benefits, FMLA, etc.
• Follows established scheduled procedures necessary to carry out functions to the Central Office.
• Maintains and monitors general petty cash according to procedures. Balances all money weekly.
• Maintains the safety and integrity of all monies received.
• Maintains all financial files in an accurate, easily retrievable manner.
• Receives resident payments and prepares PCC receipts as needed. Prepares deposits per policy. Keeps current record of resident accounts.
• Reviews statements and ensures accuracy of levels of care and charges.
• Ensures unit pricing is correct in PCC when lease is signed/renewed.
• Makes residents feel comfortable when discussing financial affairs, answering questions in a kind and professional manner.
• Reviews and maintains current resident information within PCC using established procedures.
• Assists the Central Billing Office when required, following policies.
• Has a working knowledge of Best Practice policies and procedures.
• Pursues collections of accounts as outlined in Best Practice Manual.
• Prepares for and attends meetings weekly.
• Is responsible for checking patient’s accounts payable and sending to the Central Billing Office for processing per established procedures.
• Uses proper telephone etiquette in an established manner and transfers calls in the most efficient means necessary.
• Is responsible to code and send Accounts Payable to Corporate AP per Corporate policy.
• Can follow established Fire Policies and Evacuation Procedures as directed.
• Must fill in for the Concierge/Receptionist position as needed and fulfill all responsibilities.
• Performs other duties as assigned.

• Must be a high school graduate.
• Must have computer knowledge and experience.
• Must be familiar with AP, Payroll and basic HR functions.
• Must be able to work well under pressure.
• Must be able to work and cooperate well with other employees.
• Must be able to follow directions.
• Must be able to problem‑solve.
• Wears appropriate business attire. Demonstrates neat appearance and good personal hygiene.
• Must read, know, and follow personnel, department, and Facility policies.
• Maintains a good working relationship with all staff members and other departments.
• Must have a valid state Driver’s license in good standing.
• Must be able to operate a motor vehicle.

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Background checks/drug‑free workplace.
EOE.