Call Center Forensic Peer Support Specialist

Overview

JOB TITLE:

Call Center Forensic Peer Support Specialist

SCHEDULE:

Monday – Friday, Full Time

LOCATION:

Onsite/New Hanover and Brunswick Counties

• At least 18 months of lived experience in recovery from a significant mental illness and/or substance use disorder and lived experience with involvement in the justice system
• A high school diploma or equivalent
• Completion of an NCCPSS-approved training course

The Peer Support Specialist provides recovery based supportive services for Coastal Horizons clients to assist them in pursuing and achieving health, wellness, and recovery goals. The Forensic Peer Support Specialist will provide support to individuals seeking treatment via a Call Center to streamline individuals into treatment, provide resources, streamline to justice services programming, and engage at the onset of treatment services.

Must be able to exemplify strong communication skills when answering incoming calls. Additional information: promotes engagement in therapy with clinicians, engagement with psychiatric appointments, involvement and engagement with wellness services and recovery support, and engagement with justice services programming. Completes all tracking and reporting requirements for outcomes and evaluation, and documents services and calls provided. Assists clients in a variety of ways — call support, sharing of personal recovery story, resource acquisition, coordination of care.

• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs & Career growth
• Retirement savings plan/401K
• Paid time off programs, rollover hours, 14 paid holidays
• Employee engagement activities, resource groups, and diversity events

Interested candidates should submit their resume and cover letter through our Careers Page. If you require an accommodation during the application process, please contact us at jobs.

We look forward to reviewing your application!

EEO STATEMENT:
Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.