Office Coordinator- Oleander Clinic

A progressive, physical therapists-owned outpatient Physical Therapy practice in historical Wilmington’s beautiful coastal community is seeking an Office Coordinator for our Oleander clinic. The Office Coordinator will lead the office in a dynamic outpatient physical therapy clinic, fostering an organized, effective and efficient environment with a positive, patient-centered approach. The Office Coordinator will interact with patients and therapists, ensuring excellent communication regarding insurance, schedule needs, and patient concerns/feedback.

The Office Coordinator will also provide the owners and practice administrator with an overview of clinic status from both an administrative perspective and a patient communication perspective. This position is invaluable in keeping the therapists on schedule and ensuring the day runs smoothly for both patients and therapists alike. The Office Coordinator will demonstrate professionalism, a calming nature, positive influence, and lead the clinical setting toward success.

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off

Be a part of the Bodies in Balance Team! Bodies in Balance offers specialties in orthopedics, vestibular/balance, dry needling, concussion, pelvic floor, Parkinson’s, lymphedema and oncology rehab. We are looking for a great Office Coordinator who shares our Core Values:
PATIENT FIRST, IMPACTFUL RESULTS, PASSIONATE LEARNING, UNEQUIVOCAL EXCELLENCE and TEAMWORK without BOUNDARIES
. Our culture includes a positive, motivated, and caring team of employees who seek to be a team player to enhance our evidence-based, personalized treatment care. We strive to be a strong resource for those in our community and value excellent communication with our medical professional peers and patients. Visit our website at  to learn more about our practice and staff.

• Having excellent phone etiquette and skills
• Initiating and maintaining a positive patient experience
• Scheduling patient visits
• Assuring accurate and friendly check-in of patients
• Taking co-payments/co-insurance collections
• Running daily co-payment reports and calling those who have missed co-payment
• Communicating with insurance specialists and patients regarding insurance benefits
• Leading Physical Therapy Technicians and assisting with training and mentorship
• Revising processes to assure efficiency and accuracy
• Inputting physical therapist schedules in the electronic medical record scheduling system in a timely and accurate manner
• Assuring optimal use of therapists’ schedules by monitoring holes and filling them with people on the cancellation list hourly
• Enhancing patient communication: assisting with thank-you notes and get-well notes to patients

Compensation: starting - 17.00 per hour