Director of Peer Support Services

Beacon Bridge is a statewide behavioral health organization operating across all 100 North Carolina counties
, serving clients on all Medicaid plans
.

We provide a full spectrum of services, including:

• Assessments
• Outpatient therapy and counseling
• SAIOP (Substance Abuse Intensive Outpatient Program)
• SACOT (Substance Abuse Comprehensive Outpatient Treatment)
• Medication management

With over 65 staff and rapid growth, Beacon Bridge is handling 200+ new peer support referrals statewide. Our programs are fully aligned with NC Medicaid Clinical Coverage Policy (CCP) and operate audit-ready
, including virtual SAIOP services under updated guidelines.

The following counties have the highest number of new referrals and require immediate operational attention:

• Rockingham – 19
• New Hanover – 19
• Surry – 13
• Caldwell – 11
• Craven – 9
• Onslow – 5
• Gaston – 5
• Dare – 5

The Director will prioritize these counties to ensure timely service initiation, staffing alignment, and full compliance
.

We are seeking a Director of Peer Support Services to lead, scale, and manage our statewide peer support division while ensuring compliance, operational efficiency, and growth
.

This role requires an executive-level operator who can:

• Oversee multiple service lines and counties simultaneously
• Build and enforce robust compliance systems
• Integrate PSS with SAIOP, therapy, SACOT, and medication management
• Ensure immediate coverage in top concentration counties

• Maintain advanced knowledge of NC Medicaid CCP for Peer Support Services
• Ensure service delivery meets medical necessity, supervision, documentation, and billing standards
• Enforce zero-compromise compliance to prevent recoupments, audits, or exposure
• Oversee differentiation between PSS and SAIOP to avoid duplication or billing risk
• Implement internal audit and quality assurance systems

• Convert referrals into structured, compliant service delivery with priority on top concentration counties
• Develop staffing models and deployment strategies for high-demand regions
• Monitor referral-to-service timelines, staff productivity, and service utilization
• Align authorization, documentation, and reporting systems with Medicaid requirements
• Lead cross-program coordination across service lines

• Identify opportunities for responsible expansion across counties
• Optimize workflows and operational systems for efficiency and scalability
• Collaborate with executive leadership to drive enterprise-wide growth
• Maintain full compliance while maximizing operational reach

• Executive experience managing Medicaid-funded behavioral health programs at scale
• Deep knowledge of NC Medicaid CCP
  , LME/MCO processes, and audit requirements
• Experience managing concurrent service lines (PSS, SAIOP, therapy, med management, SACOT)
• Proven ability to implement internal compliance monitoring systems
• Strong operational, financial, and performance management acumen
• Executive-level communication and leadership skills

• Zero compliance failures and audit-ready status
• Referral-to-admission conversion and timely service initiation, especially in top counties
• Staff productivity and retention
• Quality of service delivery across all service lines
• Sustainable, compliant growth across all 100 counties
• Compensation includes base salary BOE (based on experience) plus health benefits!
• Base salary will range from $55,000-$65,000 BOE to start.