Public Safety Data Analyst; Fire Services

Pay: $56,351.00 - $95,797.00 / year

Employment type:

Full-Time

Req#: 3704814

Telework Opportunity

New Hanover County is seeking a Public Safety Data Analyst to serve the Fire Services department. This position is responsible for developing and maintaining a client-based records management system specific to Fire Services, in order to collect, analyze, and distribute data necessary to the operations and business plan of the department.

Essential Duties:

• Responds to requests for data analysis and information from command staff by querying the records management system and creating the necessary reports to provide the information.
• Analyzes and performs maintenance of GIS data layers used by Fire Services by reformatting data from the records management system, CAD, and other systems into a usable format for analysis.
• Develops reports on computer-aided dispatch (CAD) response times, apparatus and equipment maintenance, risk management (pre-incident survey) data, community risk assessment data, and incident report data in order to allow the department to measure performance with regard to established standards.
• Conducts maintenance of the records management system application to identify incident trends and deployment strategies.
• Runs audit queries of the records management system data and identifies/corrects errors in preparation for sending required information to the Office of the State Fire Marshal.
• Designs and distributes reports to staff that assist in identifying trends and patterns in fire services-related matters, which will be used in making process/policy decisions.
• Collects, analyzes, and prepares statistical reports used for Fire Services operations and its business plan.
• Provides ongoing systems maintenance to include overseeing the updates of new software versions.
• Designs and generates necessary activity and statistical reports for all agencies and makes required changes to ensure report information is being provided.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level.

New Hanover County Fire Rescue is comprised of a team of dedicated emergency response professionals who work to protect and educate citizens from the threats of fire and other emergencies. Our employees stay committed to the County's model of good governance working 24 hours a day in eight (8) fire/rescue stations, protecting 220 square miles of the County.

The department partners with Cape Fear Community College to sponsor internship students in the First Responder Academy and also offers a first-class volunteer firefighter program. These programs provide opportunities for those wishing to volunteer their time or start their own career in the fire industry. Ideal candidates for this department combine the department's values of honor, dedication, compassion, service, and excellence with the County's overarching shared values and vision of a vibrant, prosperous, and diverse coastal community committed to building a sustainable future for generations to come.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all.

Our talented team has a passion for providing care and services that effect change in the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Bachelor's Degree in Computer Science or a closely related field and seven (7) years of public safety programming and applications experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The ideal candidate will have knowledge of principles of computer hardware, software, and networking; operational characteristics of CAD, GIS, and other public safety systems applications and equipment; methods of hardware and software configuration and installation; SQL relational database; designing and utilizing specialized business intelligence and spatial analysis (GIS) solutions, processes, databases, products, and tools; techniques for generating automated reports; various software applications;

and business principles.

• None required

New Hanover County is one of 100 counties located in the US state of North Carolina.