WW Program​/Project Manager

Overview

Job Description: As Global Program / Project Manager in Commercial Operations – UOT - Technology and Tools Team you will utilize your Program / Project Management skills to engage in high impact Agilent-wide and Commercial specific initiatives, in support of Agilent’s key strategies. You will be part of a highly-talented, multi-domain and international group of Project Managers & Business Process Experts, applying your domain process expertise, functional system and architecture knowledge to enable and transform Agilent's one Commercial Organization with innovative business technology capabilities, while ensuring top performance for existing toolset, meeting business objectives.

• Lead, or co-lead high impact global and regional projects and programs as per agreed milestones and budget, to deliver business results.
• Participate in projects or programs, providing subject matter (domain) expertise in the areas of:
  Sales, Customer Operations, Contact Center or Service / Service Delivery, and Data Management.
• Ensure alignment of business solutions with Commercial Strategic Technology roadmaps.
• Collaborate and partner with other stakeholder organizations within Agilent, such as:
  Commercial Operations functions, IT, Sales, Customer Operations, Service, Contact Center, Digital and Data Operations and Governance.

• Apply project management best practices, achieving deliverables and targets of assigned projects and initiatives.
• Provide subject matter expertise and consulting services to initiatives and stakeholders in own domain of expertise.
• Engage various stakeholders to ensure alignment and oversight of solution designs, that are scalable, meeting business objectives, and comply with the strategic business capability roadmap.
• Provide Tier 3 Support and serve as the point of contact for assigned tools and/or process areas, escalating issues to leadership as needed.
• Partner with IT to be a Global point of contact to ensure existing business capabilities are effective and continuously improved.
• Build and maintain effective relationships with various Agilent & Commercial Organization stakeholders, both globally and regionally.

• This position reports to the Technology and Tools Director, within Commercial Operations - UOT.
• Based out of one Commercial Operations regional hub location, preferably in locations with timezone overlap with the United States.
• Collaborates as One-Agilent with other Agilent functions both Customer- and Non-Customer facing.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek — so they can do what they do best: improve the world around us. Information about Agilent is available in our materials and on the Agilent website.

• Bachelor or Masters Degree in Computer Science, Management Information Systems or similar.
• 5-8 years of project management or project involvement experience in the commercial areas, such as Sales Operations, Customer Operations, Service, Contact Center, Digital or Data and Data Governance.
• Demonstrated experience in innovating using Data, automation and AI (or other similar emerging technologies) would be an added advantage.
• Strong program management skills for executing complex projects in a One Agilent culture to meet deliverables and milestones.
• Demonstrated Functional / semi-technical subject matter expertise in Commercial technology set such as:
  Pre-Sales CRM, Order Booking and Management, Service Contracts, Service Delivery, Digital or Data Architecture, Quality and Governance.
• Demonstrated experience in partnering with IT, translating business requirements into functional requirements, bridging both IT and business lingo.
• Excellent interpersonal, leadership and team-effectiveness skills with virtual/cross functional/multi-cultural teams and business partners.
• Ability to demonstrate sound decision making and achievement/results-oriented focus.
• Ability to…