Sr Systems Analyst

Overview

ITG Brands, the third‑largest tobacco company in the USA, is looking for a Senior Systems Analyst (Fixed Term) to support manufacturing and operations through digital transformation and system modernization. The Analyst works with cross‑functional teams to design, deploy, and maintain IT solutions that enable critical business processes.

• Translate business requirements into system configurations and support tasks.
• Provide day‑to‑day support for systems such as Production Planning & Scheduling (e.g., MRP, BOM, shop floor control), Plant Maintenance (e.g., maintenance notifications, work orders), Quality Assurance (e.g., calibration software, lab data capture), Product Lifecycle Management, Industrial Automation & IoT (e.g., SCADA, equipment tracking), and Document & Compliance Management.
• Support SAP modules (PP, PM), MES platforms, PLM tools, and integration layers.
• Apply IT service management processes (Incident, Change) to resolve issues and implement improvements.
• Collaborate with internal teams in Manufacturing, Engineering, Maintenance, and Planning.
• Maintain compliance with IT security policies and standards.
• Perform other job‑related duties as assigned.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
• At least 5 years of IT or systems support experience, preferably in manufacturing or supply chain environments.
• Exposure to SAP, MES, PLM, or industrial automation platforms is a plus.
• ITIL Foundation certification preferred but not required.
• Must be 21 years of age or older.
• Knowledge of SAP ECC or S/4
  
  HANA Production Planning and Shop Floor Control, MES and PLM platforms.
• Proficiency with Microsoft Office Suite and Microsoft Teams.
• Experience with cloud and integration platforms (e.g., SAP MII, BTP, Azure).
• Strong communication, collaboration, time management, problem‑solving, and troubleshooting skills.
• Ability to learn new technologies quickly, manage multiple tasks, and maintain effective working relationships across teams.

• Hybrid role; candidate must reside in the North Carolina area and be available at the Greensboro manufacturing facility as needed.
• Requires light physical effort, occasionally lifting or moving moderate weight objects (10–30 lbs.).
• Walks, sits, or stands for prolonged periods; requires prolonged machine operation including computer and keyboard equipment.

• Competitive benefits package including medical, dental, vision, life insurance, and disability plans.
• Dollar‑for‑dollar 401(k) match up to 6% and 5% annual company contribution.
• 15 company‑paid holidays.
• Generous paid time off and employee recognition and discount programs.
• Education assistance and employee referral bonus program.
• Hybrid workplace – remote or in‑office.
• Summer overtime hours.
• Casual dress policy Monday through Friday.

This job description outlines the essential functions of the role as of the time of posting. The position may evolve or change over time, and such changes may not be reflected until the next update.