End User Support Specialist II

Overview

Wilmington, NC | Global Laser Enrichment (GLE)

Full-Time | On-Site

Active security clearance required (DOE/NRC Q or Top Secret)

At Global Laser Enrichment (GLE), secure, reliable information technology is foundational to advancing next-generation uranium enrichment technology. We are seeking an End User Support Specialist II to serve as the front line of IT support, ensuring users can operate efficiently while maintaining strict cybersecurity, regulatory, and compliance standards.

Reporting to the GLE Information Security Programs Manager and working closely with IT staff and end users across the site, this role is ideal for a technically skilled professional who thrives in a highly regulated environment and enjoys balancing hands-on troubleshooting with system security and compliance responsibilities.

• Support mission-critical technology in a national security–focused environment
• Serve as a key member of a security-conscious IT organization
• Work directly with end users across engineering, operations, and corporate functions
• Gain exposure to classified systems, regulatory inspections, and cybersecurity programs
• Competitive compensation, strong benefits, and opportunities for growth

• Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, mobile devices, and specialized plant-floor equipment
• Maintain PC hardware, operating systems, applications, printers, and peripherals
• Assist users with PC-based software including Microsoft Office, engineering applications, and remote access tools

• Manage user accounts, permissions, and multi-factor authentication (MFA) within Active Directory, following least-privilege principles
• Execute routine system imaging, deployment, patching, and configuration maintenance
• Assist with installation and upgrades of hardware and software components

• Maintain workstations and systems in strict accordance with company policies, cybersecurity plans, and regulatory requirements
• Ensure unauthorized software or hardware is not introduced into the environment
• Identify and promptly escalate potential security incidents or policy violations to the Information Systems Security Officer (ISSM)

• Support NRC, DOE, and internal audits and inspections
• Maintain accurate documentation for hardware inventories, software licenses, system configurations, and baseline standards
• Provide technical documentation and specifications to support infrastructure planning and upgrades

• Assist with maintaining compliance documentation aligned with NIST standards (e.g., 800-53, 800-171) and CNSSI 1253
• Support activities in accordance with site cybersecurity and physical security control plans
• Perform other duties aligned with business and security needs

• Adhere to radiological, environmental, and site safety requirements
• Immediately report safety or environmental incidents, unsafe conditions, or near misses
• Follow all EHS policies, procedures, and regulatory requirements
• Complete all required training, including laser safety training
• Perform safety and risk assessment duties as assigned

• Active security clearance (DOE/NRC Q or Top Secret)
• Bachelor’s degree from an accredited institution or a high school diploma with at least four years of equivalent relevant experience
• 2+ years of experience administering, operating, and documenting accredited classified information systems
• Hands-on experience with Windows 10/11 Pro, Active Directory, Office 365, VPNs, and SCCM/MECM
• Working knowledge of NRC, DOE or DoD requirements for classified information systems
• Strong understanding of NIST standards (e.g., 800-53, 800-171) and CNSSI 1253
• Experience working with U.S. Government regulatory agencies
• Ability to remain calm under pressure and communicate clearly with non-technical users
• Industry certifications such as CompTIA Security+, CompTIA A+, or similar (preferred)

Due to the sensitive nature of our work, U.S. Citizenship and the ability to obtain and maintain an NRC/DOE Q-Clearance- as well as ongoing nuclear site access- are required.