Sr. Product Manager

Powered by AI, Vantaca's vision is big! We are the leading AI-native community management performance platform that enables owners and operators, community management teams, boards and associations to work smarter, faster, and with unprecedented insight. More than just accounting and management software, Vantaca is intelligent business operating software that leverages artificial intelligence to automate routine work, surface actionable insights, and help our customers increase revenue, efficiency, flexibility, and control.

Built on modern cloud architecture with a single-platform design, Vantaca combines comprehensive functionality that adapts to 100% of business processes with AI-powered automation that learns and improves over time. Our proactive AI capabilities don’t just report on what happened; they predict what’s coming and recommend what to do next. From intelligent document processing and predictive analytics to automated workflows and conversational interfaces, we’re transforming how community management companies operate.

With seamless integrations across the software and banking ecosystem, we’re building the intelligent hub for community management where AI doesn’t just assist, it anticipates. Vantaca is focused exclusively on community management and is the trusted technology leader defining the AI-powered future of the community association management industry. We’re building something fundamentally different, and our customers are experiencing the competitive advantage that comes from working with truly intelligent software.

Vantaca just achieved unicorn status with a $1.25B valuation, so it’s safe to say we’re past the “scrappy startup phase.” We’re not just building a successful company—we’re building the category-defining platform that will transform how an entire industry operates.

Vantaca Pay is our embedded payments platform and it’s growing fast, as we are currently supporting millions of homeowners, processing billions in payments annually, and scaling 2x+ annually. Originally launched to give homeowners a modern way to pay assessments, Vantaca Pay is now evolving into a full payment ecosystem spanning multiple modalities, deeper integration with our core platform, and an expanding surface area that includes B2C services, amenity payments, and marketplace rails.

Digital payment adoption is the core growth lever, and this role owns it end-to-end. You'll own the full Vantaca Pay product surface: homeowner-facing payment experiences, onboarding flows, conversion optimization across all payment modalities, and the experimentation infrastructure that drives adoption. You'll work closely with Engineering, Customer Success, and Go-to-Market to connect product decisions to measurable business outcomes.

• Increase homeowner monetization rate by 2x+ through conversion of offline check payers
• Drive significant product differentiation supporting 95%+ attach rate and 100% Vantaca back-book customer conversion
• Take rate improvement through increasing card adoption as % of total payments by 10%+

• Define and drive the Vantaca Pay product roadmap, balancing near-term adoption goals with the long-term vision of a full payment ecosystem
• Maintain compliance with regulations as the business and payments ecosystem scales
• Optimize the payment flow – e.g., authorization, fraud, take rates
• Own homeowner-facing payment experiences across various modalities: QR codes, magic links, SMS reminders, and push notifications
• Design and run experiments to improve digital payment conversion, using Pendo and Launch Darkly to test, measure, and iterate
• Partner closely with Engineering to maintain a high-velocity release cadence and ensure specs are clear enough to execute without verbal translation
• Define and track KPIs that connect roadmap decisions to business outcomes: conversion rates, attach rates, take rates, and payment volume growth
• Pull your own data to answer product questions independently – SQL, Pendo, or equivalent
• Collaborate cross-functionally with Engineering, Customer Success, and Go-to-Market to connect payment product decisions to customer outcomes
• Champion self-serve digital…