Leader, Talent Acquisition Technology

Application window closes on: 06/26/2026.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

When great technology is paired with strong operational leadership, it can transform how recruiting teams work. Within Cisco’s Join & Connect organization, the Strategy & Operations team helps turn that potential into practical impact—connecting tools, processes, support, and insights to create a more effective talent journey. This team sits close to the day-to-day realities of Talent Acquisition while also helping shape how platforms evolve over time.

It is a place for builders, problem-solvers, and operators who enjoy making complex systems feel more usable, scalable, and effective. For someone who is motivated by leading people, improving technology adoption, and creating better experiences for recruiters and partners, this team offers the chance to make a visible difference.

As the Tech Team Leader, you will lead the strategy, adoption, analytics, and frontline support efforts that enable Phenom to deliver value across J&C. You will provide leadership for a team responsible for translating business needs into support, enablement, and operational execution, helping ensure users can effectively adopt and benefit from the platform. This role will connect platform strategy with day-to-day delivery, balancing long-term improvements with responsive support for evolving needs.

You will help create the structure, focus, and team environment needed to sustain a high-quality experience for recruiters and other users, while also using data and feedback to identify opportunities for continuous improvement. This is an opportunity for a leader who enjoys developing teams, improving service delivery, and helping technology adoption succeed at scale.

• 5+ years of experience leading teams in technology operations, systems support, product operations, or a related function.
• 2+ years of experience supporting AI-enabled, talent technology, or enterprise platform solutions in a business environment.
• Demonstrated experience leading adoption, support, or enablement efforts for business-critical technology platforms.
• Experience using data, user feedback, and operational metrics to improve service delivery, user experience, or platform effectiveness.
• Experience working across cross-functional stakeholder groups to align support models, priorities, and platform outcomes.

• Experience supporting Talent Acquisition, recruiting operations, HR technology, or related employee-facing platform environments.
• Experience leading frontline support or operational teams in fast-changing, high-visibility environments.
• Experience balancing strategic planning with hands‑on execution in platform adoption or service delivery work.
• Ability to develop team capability, improve ways of working, and create strong partnership across technical and business stakeholders.
• Familiarity with platform analytics, change enablement, and user adoption strategies in enterprise environments.

The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below.

For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

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