Drives Solutions Specialist

45

Drives Solutions Specialist (USA)

Location:

Wilmington, NC

Term:
Full-Time, Permanent

Type:
In Office Only

You’ll play a key role as a Solutions Specialist, representing 45

Drives as a trusted expert for our customers. This is a technical role with a human focus—perfect for someone who loves solving complex problems while building authentic relationships.

• Responding to customer requests and issues via our service ticket system.
• Troubleshooting hardware, software, and network issues with clarity and confidence.
• Using Linux commands and ZFS to configure and support custom storage systems.
• Working with customers to deeply understand their needs and deliver tailored solutions.
• Documenting solutions and creating resources to help others.
• Handling networking challenges like bonding, subnetting, and routing.
• Ensuring system integrity and data security through proactive problem-solving.
• Collaboration with teammates to continuously improve service and support.

You’re not just technically sharp—you’re approachable, resourceful, and genuinely enjoy working with people. You’re driven to find answers and never afraid to admit when you don’t know something (yet).

Completion of an IT‑related post‑secondary program or relevant work experience in system administration, networking, or technical support.

Entry‑level to experienced candidates welcome—we value passion and attitude.

• Proficiency with Linux (especially command line usage).
• Experience or familiarity with ZFS or other file systems.
• Basic understanding of networking principles (e.g., bonding, subnetting, routing).
• Strong verbal and written communication skills.
• Critical thinking, troubleshooting, and problem‑solving in real time.
• Customer‑first mindset with a knack for teaching and supporting others.

Valid passport preferred, as occasional travel to customer sites or our headquarters in Canada may be required.

• Compensation:
  Annual salary starting between $50,000 and $70,000 USD based on experience.
• Training and Growth:
  Leadership training and skills development opportunities, plus regular coaching and mentorship.
• Comprehensive Health Care Plan:
  Medical, Dental, Life Insurance, and Group Insurance benefits (after 3 months full-time).
• Vacation:
  Two weeks of vacation, increasing to three weeks after three years, and four weeks after five years.
• Social Events:
  Join in on regular events, lunches, and celebrations as we grow our Wilmington team.
• Lifestyle of Wilmington, North Carolina:
  Enjoy a vibrant downtown, coastal charm, a warm climate, and a welcoming community that’s easy to fall in love with.