Customer Experience Customer Success Specialist; Hybrid

The application window is expected to close on: 06/25/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

We are the Meraki team, a group dedicated to driving greater customer value by bringing Cisco’s best ideas, innovations, and capabilities to our highest-value customers. We foster a collaborative environment, leveraging cutting‑edge AI tools and embodying Cisco’s Guiding Principles to deliver exceptional customer outcomes.

As a Customer Experience (CX) Customer Success Specialist, you will act as the primary advocate for our customers, championing their success by aligning their goals with Meraki's capabilities. Your role is critical in all phases of the LAER (Land, Adopt, Expand, Renew) model, with a primary emphasis on the "Adopt" phase, where you directly influence customer value, growth, and renewal success.

You will empower customers to unlock the full potential of the Cisco Meraki platform while driving long‑term adoption and loyalty.

• Driving customer adoption across the Meraki platform, helping customers understand and utilize core features and functionalities that ultimately improve their end user experience.
• Building and executing concurrent high‑touch customer adoption strategies, including setting tangible metrics to track progress and demonstrate value.
• Understanding how the Customer Success Adoption Motion, Customer use cases and Cisco CX services portfolio can benefit customers and partners.
• Identifying, engaging and building rapport with customers’ primary stakeholders to understand their business challenges and objectives.
• Collaborating across internal teams to deliver aligned, end‑to‑end solutions while focusing on success planning and customer enablement.
• Understanding the scope of the CSS role and proactively deflecting out‑of‑scope activities.

• 3-5 years in a Customer Success‑related role, with a Bachelor's degree in a technical field or equivalent experience.
• Proficient with Console, Salesforce, Tableau, & Microsoft Suite including Excel and SharePoint along with strong data analytics knowledge.
• Willingness to travel up to 10% (dependent upon customer needs).
• CCNA or equivalent certification or experience preferred.
• Demonstrated ability to build trust with customers and partners and effectively engage primary stakeholders.

• Business Intelligence/analytics experience.
• Exceptional written and verbal communication in English and well‑refined presentation skills to C‑level executives; ability to break down and communicate complex ideas concisely.
• Understanding of Cisco Meraki products, their key features, and updates, with an ability to explain primary use cases and simple technical concepts.
• Technical proficiency in Snowflake and SQL.
• Customer Success Manager (CSM) certification, CMSS, CCNA or DEVNET certified.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

The starting salary range posted for this position is $96,600.00 to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job‑related skillset, experience,…