Director of Information Technology

One City. Leading Technology. Serving Community.

Technology powers every service we provide, every department we support, and every resident we serve. As our IT Director, you'll lead the strategy, innovation, and operations that keep the City connected, secure, and moving forward. From overseeing critical technology infrastructure and cybersecurity initiatives to guiding a talented team of IT professionals, you'll play a key role in shaping how technology enhances services across the organization and supports our community's future.

The technology decisions made in this position impact every City department and service. Your leadership will help ensure reliable, secure, and innovative technology solutions that enable employees to serve residents efficiently and effectively every day.

This position will remain open until filled. First application review will take place two weeks after the posting date.

• Collaborates with City elected and appointed leaders to develop strategic vision for the department; plans, organizes, and directs the budget and capital plans, operations, policy, and activities of the department.
• Supervises, manages, and evaluates assigned employees and makes decisions about hiring, discipline and/or termination of employees; prioritizes and assigns work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; addresses employee concerns and/or problems; counsels and/or disciplines as appropriate; completes employee performance appraisals; determines or makes recommendations regarding new hire salaries and salary changes and acts as liaison between employees and management.
• Develops and implements the City's overall technology strategy including goals, objectives, and portfolio of services provided to the organization and community. Provides leadership and direction to execute the plan.
• Oversee the daily operation of the City's technology portfolio including IT infrastructure, customer support, and all aspects of the enterprise software lifecycle.
• Implement cyber security measures and compliance programs to protect against internal and external threats including malware, hacking, and data breaches. Maintains incident response and disaster avoidance/recovery plans.
• Collaborates with internal City department stakeholders to understand their business plans, challenges, and how technology can be leveraged to deliver cross‑functional projects and initiatives.
• Manages the IT budget including IT governance and transparency of resource allocation, budget planning, and spending judiciously to achieve maximum organizational value and impact. Manages key vendor relationships to negotiate contracts and ensure the City receives cost‑effective and quality services.
• Identifies opportunities and leads City‑wide initiatives to enhance City services, improve operational efficiency, and foster innovation.
• Manages and creates a robust data management strategy to ensure the security, integrity, and accessibility of the City's data through effective governance, open data policies, cross‑departmental data sharing, and leveraging data for decision‑making.
• Performs related work as required.

• Master’s Degree in Information Technology, Computer Science or a closely related field and eight (8) years of experience in information technology, or related work.
• OR a Bachelor’s Degree in one of the above‑listed fields and ten (10) years of progressively responsible experience in information technology, or related work.
• OR any combination of relevant education and experience that demonstrates the knowledge, skills, and abilities to perform the essential functions of the position may be considered.
• AND at least five (5) years of supervisory experience.

• Valid NC Driver's License (Class
  
  C)

• Technology industry trends
• Management and operations of centralized IT services
• Public sector governance and regulations
• Project management methodologies
• Cyber security best practices
• IT governance and ITIL (Information Technology processes)
• Contract…