IT Support Engineer , OTS

About Operations Technology Solutions

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. The work environment has a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest). The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs).

Final compensation will be determined based on factors including experience, qualifications, and location. Learn more about our benefits at Amazon Benefits.

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root‑causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

• High school or equivalent diploma.
• 2+ years of professional or military experience.
• 2+ years of troubleshooting in a multi‑user, high availability environment.
• 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• 1+ year of IT client, server, and network service delivery experience.
• Experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management.
• Valid driver’s license and proof of insurance.

• Bachelor’s degree in IT, computer science or equivalent.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
• Experience in data center design, construction, operations, or facility maintenance.
• Experience conveying complex technical concepts to both technical and business audiences.
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with end‑to‑end project management.
• Experience working independently with minimal supervision, or 2+ years of Amazon experience.
• Experience with written and verbal communication and presentation.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

USA, NC, Wilmington – 25.00 – 41.00 USD hourly