Solution Architect

Location: Wilmington, NC

Term: Permanent, Full-Time (40 hours per week)

Anticipated

Start Date:

August/September

Work Arrangement: In-Office Only

Full transparency: we work a little differently around here. This isn’t just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that’s just wrong. After all, we spend at least a third of our lives working—so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?

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Drives, your ideas don’t just matter—they shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Does this sound like something you’d want to be a part of and help grow?

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Drives is changing the way organizations store data. Instead of locking customers into proprietary software, we build enterprise storage solutions using open-source software and commodity hardware—giving customers flexibility, transparency, and long-term value without vendor lock‑in.

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Drives is part of Protocase Inc., an innovative manufacturing and technology company with more than 400 employees serving over 16,000 customers worldwide, including organizations such as NASA, Boeing, Google, Apple, Microsoft, MIT, and many more.

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Drives:

Protocase:

The Solution Architect partners closely with Sales Account Managers to deliver technically sound, client‑focused solutions by combining deep architectural expertise with a high standard of customer service throughout the sales process.

As a Solution Architect, you'll act as a trusted technical advisor, working with clients to understand their business challenges and design solutions that align with their goals. You'll guide discovery conversations, develop solution architectures across data, applications, and infrastructure, and support clients from initial engagement through implementation while helping communicate the value of our technology.

• Meet with clients to understand business needs, technical requirements, and long‑term objectives.
• Conduct technical discovery sessions to identify challenges, opportunities, and solution requirements.
• Design customized enterprise solutions across storage, infrastructure, applications, and data environments.
• Deliver technical presentations, workshops, and live product demonstrations.
• Develop technical scopes of work, architecture documentation, and implementation recommendations.
• Partner with Sales Account Managers throughout the sales process to support customer success.
• Translate complex technical concepts into clear business value.
• Collaborate with R&D by sharing customer feedback, industry trends, and product opportunities.
• Share knowledge with clients and internal teams through documentation, training, and discussions.

• Analyze client environments, workloads, and requirements to identify effective technology solutions.
• Design scalable architectures that align with customer goals, technical requirements, and industry best practices.
• Evaluate existing infrastructure, applications, and data ecosystems to recommend appropriate solutions.
• Develop architecture roadmaps, migration strategies, performance expectations, and technical documentation.
• Review solution designs, quotes, and deliverables to ensure alignment with customer requirements.
• Support implementation planning by ensuring solutions meet agreed‑upon architecture and performance expectations.
• Work closely with Sales, Engineering, and internal teams to deliver successful customer outcomes.
• Provide technical guidance throughout the customer journey and act as a trusted advisor.
• Communicate market trends and customer feedback to support product improvements and standardized solutions.
• Promote open‑source technologies, architectural best practices, and continuous learning.

• A strong technical background in data storage, systems architecture, virtualized systems, or related technology fields.
• Experience designing or supporting enterprise…