45Drives Technical Service Team Lead

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Drives Technical Support Team Lead

Location:

Wilmington, North Carolina
Type:
Full-Time, Permanent (40 hours/week)
Work Style:
In-Office
Salary: $60,410–$75,100 USD + Benefits + 401(k)

Start Date:

ASAP

Lead a Technical Team Supporting Customers Around the World

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Drives is looking for a Technical Support Team Lead who can coach people, solve technical problems, and help build a strong customer‑focused team.

This role is ideal for someone who enjoys helping others grow while still staying connected to technology and troubleshooting. You’ll lead a technical support team that works with enterprise storage systems, Linux environments, and customers solving large‑scale data challenges.

You don’t need to know everything on day one — but you should enjoy learning, mentoring, communicating clearly, and helping teams perform at a high level.

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Drives, your ideas matter. We move quickly, work collaboratively, and give people the opportunity to make a real impact without layers of bureaucracy.

You’ll work directly with smart, motivated people solving interesting technical problems for organizations around the world — all while being part of a company that genuinely values culture, growth, and transparency.

We’re proud to offer:

• Comprehensive Medical & Dental Benefits
• 401(k) Retirement Plan
• Leadership & Professional Development Training
• Cost-Shared Gym Membership
• Community Discounts
• Vacation Growth Based on Tenure
• Social Events & Team Activities
• Opportunities for International Travel
• A collaborative culture where your voice is heard

And you get to live in Wilmington, NC — with beaches, boating, great restaurants, and a growing tech community nearby.

As the Technical Support Team Lead, you’ll support and guide a team responsible for helping customers troubleshoot and optimize storage solutions.

Your day‑to‑day work may include:

• Coaching and mentoring technical support team members
• Helping resolve escalated customer issues
• Supporting team performance and development
• Improving support workflows and communication
• Working with other departments to solve problems
• Translating technical concepts into clear explanations
• Helping create a positive, collaborative team environment
• Staying current with storage, Linux, and infrastructure technologies

This is a leadership role, but it’s also hands‑on. You’ll work closely with both people and technology.

We’d love to hear from you if you have experience in areas like:

• Technical support or systems administration
• Team leadership, coaching, or mentoring
• Customer communication and problem solving
• Linux or infrastructure environments
• Escalation handling and troubleshooting
• Cross‑functional collaboration

You do not need to check every box to apply.

Strong communication, adaptability, leadership potential, and a willingness to learn are just as important to us as technical experience.

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Drives builds large‑scale open‑source data storage solutions used by organizations around the world.

Our systems help customers manage massive amounts of data at a fraction of traditional enterprise storage costs. We work with research institutions, media organizations, AI companies, and some of the most innovative tech teams globally.

Learn more at:

If you’re excited about leadership, technology, problem‑solving, and helping build a strong team culture, we’d love to hear from you.