45Drives Solutions Specialist (USA)
Listed on 2026-08-05
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IT/Tech
Technical Support, IT Support, Systems Administrator, Network Security
Solutions Specialist
Position Title:
Solutions Specialist Department:
Technical Service – USA Company: 45
Drives Ltd.
Location:
Wilmington, North Carolina Work Arrangement:
In-Office Only
Employment Type:
Full-Time, Permanent Shift: Day Shift Level: Experienced Compensation: $50,000–$70,000 USD annually
45
Drives is changing the way organizations store data.
Instead of locking customers into proprietary software, we build enterprise storage solutions using open-source software and commodity hardware—giving customers flexibility, transparency, and long-term value without vendor lock-in.
45
Drives is part of Protocase Inc., an innovative manufacturing and technology company with more than 400 employees serving over 16,000 customers worldwide, including organizations such as NASA, Boeing, Google, Apple, Microsoft, MIT, and many more.
As a Solutions Specialist, you'll represent 45
Drives as a trusted technical expert for our customers.
This is a technical role with a human focus—perfect for someone who enjoys solving complex problems while building authentic relationships. You'll work directly with customers to understand their needs, troubleshoot hardware and software challenges, and help them get the best possible performance from their storage environments.
You'll support custom storage systems built on Linux and open-source technologies, working through everything from networking and configuration challenges to system integrity and data security. Just as importantly, you'll communicate clearly, document what you learn, and collaborate with your teammates to continuously improve how we support our customers.
What You'll Do- Respond to customer questions, service requests, and technical issues through our ticketing system.
- Troubleshoot hardware, software, storage, and networking issues with clarity and confidence.
- Use Linux commands and ZFS to configure, maintain, and support custom storage systems.
- Work directly with customers to understand their environments, goals, and technical requirements.
- Develop practical, tailored solutions that support each customer's unique needs.
- Troubleshoot networking challenges involving bonding, subnetting, routing, and connectivity.
- Protect system integrity and data security through proactive investigation and problem-solving.
- Document technical solutions and create clear resources that help customers and internal team members.
- Explain complex technical concepts in a way that is easy for customers to understand.
- Collaborate with Technical Service, Engineering, Sales, and other internal teams to resolve challenges.
- Identify opportunities to improve support processes, documentation, and the overall customer experience.
- Stay current with developments in Linux, storage, networking, and open-source technologies.
— Required Qualifications
Education
- Completion of an IT-related post-secondary program, or equivalent professional experience in system administration, networking, technical support, or a related field.
Experience
- Practical experience with system administration, networking, technical support, or troubleshooting technology environments.
- Experience communicating with customers or end users while resolving technical issues.
- We welcome candidates from a range of experience levels and place significant value on attitude, aptitude, curiosity, and willingness to learn.
Technical Skills
- Proficiency working with Linux, particularly through the command line.
- Experience or familiarity with ZFS or other file systems.
- Understanding of basic networking principles, including bonding, subnetting, routing, and connectivity.
- Strong troubleshooting and analytical problem-solving skills.
- Ability to investigate issues, test solutions, and think critically in real time.
- Strong verbal and written communication skills.
- Ability to clearly explain technical information to both technical and non-technical customers.
- A customer-first mindset with a genuine interest in teaching, supporting, and helping others succeed.
Certifications / Licenses
- No specific certification is required.
Other Requirements
- Must be legally authorized to work in the United States.
- Must be able to work full-time, on-site in…
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