Programmer Analyst

Benefits of Working at UNCW

At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers.

Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life-creating a workplace where you can thrive both personally and professionally.

As a member of the Seahawk community, you’ll benefit from a culture that values well-being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well-being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.

Hiring Range Determined based on qualifications and/or experience.

The primary role of this position is to serve as a forms developer and enterprise application support specialist, with primary responsibility for the Technology Inventory Management System (TIMS) and Softdocs. The position is responsible for designing, developing, testing, documenting, administering, and supporting electronic forms, workflows, document management processes, technology inventory processes, code, integrations, and related business process solutions across UNCW.

The position provides technical support for enterprise applications, low-code/no-code solutions, and business process platforms, including Microsoft Power Platform, Microsoft 365, SharePoint, Team Dynamix, Docu Sign, Automic Applications Manager, survey applications, emergency notification systems, AI interfaces such as Microsoft Copilot, ERP-related applications, web service APIs, reporting tools, and other applications acquired by the university.

The position works with university departments to gather requirements, may manage or participate in projects, document project plans, and serve as the technical liaison between clients, vendors, and ITS teams.

• Four (4) years of related professional experience developing, administering, and supporting enterprise applications, electronic forms, workflow automation, document management systems, or related business application solutions.
• Experience gathering business requirements, troubleshooting technical issues, and supporting enterprise software applications.
• Experience working collaboratively with technical and non-technical stakeholders.

• Experience working in a higher education environment.
• Experience with IT Service Management (ITSM) systems.
• Experience with project management tools and methodologies.

Information Technology Services is an innovative organization committed to providing a technologically progressive environment for students, faculty and staff. We are dedicated to lead, to collaborate and to support with cost effective services that promote the mission of the University of North Carolina Wilmington. Enterprise Systems Support is a unit of ITS.

Enterprise Systems Support focuses on support for enterprise-level applications including Banner along with other mission-critical applications and systems. Application development, reporting and Web services fall within this service portfolio.

Enterprise Systems Support (ESS) provides:

• Innovative, stable, cost effective and secure technical support and maintenance of enterprise solutions for the university.
• Day to day support for production applications and systems.
• Timely implementation of upgrades and releases.
• Development and analysis to support the operational…