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Senior Technical Support Engineer — Escalations & Mentoring
Job in
Wilmington, New Hanover County, North Carolina, 28412, USA
Listed on 2026-08-30
Listing for:
Clutch Canada
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Support, Technical Support, Cybersecurity, Systems Engineer
Job Description & How to Apply Below
Snyk is seeking a Senior Technical Support Engineer to serve as the technical escalation point for the Technical Support team, collaborating with Engineering and R&D to diagnose root causes and drive resolutions for complex customer issues. This high-visibility role supports developers and security teams relying on Snyk to ship faster and securely.
You'll mentor junior engineers, manage escalations across email, chat, and voice, and help define KPIs while improving processes to deliver
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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