Director, Service Onboarding, Transition & Delivery Operations

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Lenovo’s Solutions Services Group (SSG) is driving global growth through expanded managed services, hybrid cloud, AI-enabled offerings, and “as-a-service” models. We are seeking a Director-level leader to drive end-to-end service onboarding, transition, and operational readiness across large, complex enterprise engagements.

This role is responsible for ensuring that new services, customers, and solutions are successfully transitioned into steady-state delivery through consistent, scalable, and high-quality onboarding practices. The Director will operate at the intersection of sales, solutioning, and delivery, ensuring alignment from deal closure through service activation and ongoing execution.

The ideal candidate brings deep experience in service onboarding, infrastructure operations, and global delivery, combined with strong program execution, stakeholder management, and transformation capabilities.

• Lead onboarding and transition programs for complex, multi-region managed services engagements.
• Establish and execute standardized onboarding frameworks, transition plans, and governance models.
• Ensure successful handoff from presales/solutioning into delivery, aligned to SLAs, contractual obligations, and customer expectations.

• Drive operational readiness across people, process, and technology to enable smooth service launch and stabilization.
• Monitor onboarding performance using defined KPIs and service metrics, driving continuous improvement.
• Embed ITIL-based practices and structured operating procedures across onboarding and transition activities.

• Act as primary program leader during transition phases, coordinating across Sales, Solution Architecture, Delivery, and Customer teams.
• Identify risks, dependencies, and escalation points, ensuring timely resolution and stakeholder alignment.
• Support complex deal pursuits by providing input into onboarding approach, risk, and delivery feasibility.

• Lead initiatives to enhance onboarding efficiency through automation, AI adoption, and process optimization.
• Standardize tools, reporting, and governance mechanisms to improve scalability and repeatability.
• Drive improvements in customer experience during onboarding and early lifecycle stages.

• Engage with senior customer stakeholders during onboarding phases to ensure alignment and confidence.
• Collaborate with internal leaders across delivery, operations, and product teams to ensure consistent execution.
• Provide regular status updates, governance reporting, and executive-level communication during transitions.

• Support cost modeling, resource planning, and onboarding-related financial tracking for assigned programs.
• Ensure efficient use of delivery resources during ramp-up and transition phases.
• Contribute to RFP responses and solution validation related to onboarding and delivery…