Student Employment - Service Desk Technical Support Technicians

Hourly Student Employment
- Service Desk Technical Support Technicians

Position Title Hourly Student Employment
- Service Desk Technical Support Technicians

Posting Number 08603

Position Number 08603

Student Job Category Student
- Hourly Job

Position Location On-campus

State NC

Number of Vacancies 3

Rate of Pay $13.00/hourly

FLSA Status FLSA Non-exempt

Will the position be subject to the CBC policy? No

Job Description

ECU Department of ITCS Client Engagement and Support is currently seeking several Pirate Tech Service Desk Technical Support Technicians to assist faculty, staff, students, retirees, alumni, and other ECU clients both over the phone and email.

The support technicians will assist clients with technology related issues such as:

• Setting up email on computers and smart phones
• Connecting devices to Wi-Fi
• Installing ECU software
• Troubleshooting computer related issues.

They will also assist with checking a client’s account and providing information to clients on how to reset their passphrase.

The selected candidates need to be responsible, committed to work, have good communication skills, have good note taking skills, have a willingness to learn, and the ability to provide good customer service.

GPA Requirement Minimum of 2.0

Additional Instructions to Applicants

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire.

Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at  (Voice/ TTY ) or ADA
-Coordinator
.

Eligibility for Employment

Individuals submitting profiles for these positions must be current ECU students, in good-standing and meet the respective GPA requirement as required by the position type. Final candidates may be subject to criminal & sex offender background checks based upon the duties and responsibilities of the position. Some vacancies also require motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at  or toll free at or send an email to employment . Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST .

Required fields are indicated with an asterisk (*).