Manager, Consulting Services - MIM

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

The Professional Services (PS) Consulting Manager serves as a key leader within our Machine Identity delivery organization, leading a high-performing team of consultants dedicated to driving customer success and service growth. This role bridges strategic leadership, business acumen, and deep technical expertise across Machine Identity Management (MIM), proprietary product suites, and custom development. As the connective tissue between customers, internal product/engineering teams, and delivery consultants, you will oversee the full engagement lifecycle—from initial scoping and technical solution design through implementation and final execution.

• Lead technical discovery, solution architecture, and scoping sessions with Sales and Customer Success teams.

• Draft and finalize Statements of Work (SOWs), resource allocations, and cost estimates for complex deployments.

• Translate operational requirements into technical roadmaps involving PKI, workload identity, and API integrations.

• Maintain end-to-end accountability for service delivery quality, project margins, and customer satisfaction metrics.

• Serve as the senior escalation point for technical and operational issues during active engagements.

• Establish robust delivery methodologies and best practices to accelerate implementation cycles and improve margins.

• Manage, mentor, and build a team of MIM Consultants, fostering a culture of continuous learning.

• Oversee resource utilization, task assignments, and career development paths for team members.

• Conduct regular performance evaluations, technical coaching, and hiring to support team scaling.

• Function as the primary bridge between field consulting operations and internal Product Management teams.

• Feed real-world implementation challenges and customer feature requests directly back into product roadmaps.

• Align with product release cycles to ensure the consulting team is trained on new software capabilities.

• 9+ years of experience in Professional Services, Technical Consulting, or Systems Integration.

• 2+ years of experience in a team leadership or direct people management role.

• Deep expertise in Machine Identity Management (MIM), PKI, SSL/TLS certificate automation, and SSH key management.

• Hands-on background in software development, REST APIs, scripting (Python, Power Shell, or Go), and enterprise integrations.

• Strong track record in SOW creation, effort estimation, margin tracking, and managing utilization targets.

• Function…