Customer Support Specialist III

Responsibilities

• Manage high-volume daily logistics execution activities in a fast-paced operational environment.
• Coordinate and execute shipments using Transportation Management Systems (TMS).
• Perform track-and-trace activities to ensure shipment visibility and on-time performance.
• Support manufacturing plant operations by proactively managing transportation needs and resolving shipment issues quickly.
• Handle a high volume of email communication with customers, carriers, and internal teams.
• Assist with shipment planning, expediting, and transportation coordination.
• Serve as a key point of contact for customers and carriers, maintaining professional, responsive, and solution-oriented communication.
• Proactively identify and resolve shipment delays, service failures, and operational challenges.
• Coordinate shipment appointments utilizing external websites and communication tools.
• Update shipment milestones and load statuses throughout the transportation lifecycle.
• Support onboarding and setup of new receivers, vendors, suppliers, and system users.
• Maintain strong customer and carrier relationships while ensuring service expectations are exceeded.
• Assist with detention tracking and accessorial communication.
• Develop a strong understanding of customer operations, workflows, and supply chain needs.

• High school diploma or GED equivalent.
• 2+ years of customer service, transportation, logistics, or supply chain experience.
• Basic proficiency with Google Workspace or Microsoft Office.
• Strong communication, organization, and multitasking skills.

• logistics execution
• Transportation Management Systems (TMS)
• track-and-trace
• shipment planning
• detention tracking
• supply chain management

• communication
• organization
• multitasking
• problem-solving
• customer service
• relationship management

• high school diploma
• GED equivalent